Customer Services Officer
6 months ago
**Job** - Customer Services Officer
**Rate** - £15.00 per hour
**Location** - Southwark
**Contract** - 3 months (Hybrid)
**Hours** - 36 9am - 5pm
**Job** - Customer Services Officer
**Rate** - £15.00 per hour
**Location** - Southwark
**Contract** - 3 months (Hybrid)
**Hours** - 36 9am - 5pm
- To be the first point of contact with callers, to respond to queries from service users and carers and escalate to the manger any cases identified that require further assessment, safeguarding or senior oversight and decision making.
- To identify all critical and emergency situations, bring them to the immediate attention of a senior, and undertake any necessary urgent response activity as directed.
- To initiate repair and/ or replacement of equipment and minor adaptations for existing service users.
**Experience**
- Previous experience within a social care/ occupational therapy or other similar customer service setting.
- Experience in maintaining administrative systems and keeping accurate records.
- Demonstrate ability to adapt to new or updated systems or policies / change
- Ability to work as part of a team and with individuals at different levels, and build a positive, effective relationships
- Technical skills, including using IT, writing case note
**How to apply**
Phone - 01615491999
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