Customer Service Officer

6 months ago


London, United Kingdom Peabody Full time

Salary** Circa £13,700 pro rata**

Location** Charlton, London**

Contract type** Fixed Term**

Weekly hours** 16 hours per week, Monday to Friday**

**What we’re looking for**:

- Do you have strong conflict resolution and problem solving skills?
- Are you dedicated to providing first class customer service to our residents?
- Do you thrive working as part of a close knit team?

If so, this role is perfect for you

Here at Peabody, we have an opportunity for a Customer Service Officer on a Fixed Term basis at our Charlton Triangle office.

**A bit about the role**:
As a Customer Service Officer, you will work as part of the local Chartlon Triangle Housing (CTH) neighbourhood team delivering the highest quality customer services to CTH residents. To represent the front end of the organisation to tenants, residents, contractors and other stakeholders.

Some of the key results for the role include:

- To be the first point of contact for all customer enquiries, providing appropriate advice in a highly efficient, friendly and professional manner.
- To ensure you have a detailed knowledge of services offered by Charlton Triangle Homes, the Peabody group and partner agencies, especially Royal Borough of Greenwich.
- To offer efficient and effective support to the Director and the CTH team for a range of administrative tasks.

**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution

**Are you ready to apply?**

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

**Interviews will be held week commencing 15th April.



  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom The Recruitment Group Full time

    **Job Title**: Customer Service Officer **Location**: SE1, London **Working Hours** : Monday to Friday 8am to 8pm **Pay Rate**: £14.22 **You must be able to work between the hours of 8:00am to 8:00pm for in hours as part of a team. Contracted hours are 36 hours per week.** **The service is made up of three main work streams, and is responsible for...


  • London, United Kingdom Akton Recruitment Full time

    **Customer Service Officer** **Camden** **£21/hr** **Start date: ASAP** AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Officer in the Camden area. 3 - 6 months contract. **JOB PURPOSE**: - ____________________ **MAIN DUTIES AND RESPONSIBILITIES**: - ____________________ - Provide first line...


  • London, United Kingdom 3M Resourcing Ltd Full time

    3M Resourcing are working with the local authority to recruit 8 Customer Service Officers. The service is made up of three main work streams, and is responsible for dealing with initial customer contact, via its telephony platform, on behalf of back office and technical business areas. Typically, officers will attempt a triage with a view to resolving...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Customer Services Officer Camden £20 per hour (umbrella) Full Time Contract ( 3 months long) Novax Recruitment is actively seeking a Customer Services Officer in Camden. This is a contract without a scope for extension working full time hours. It is a fully office-based position The job: - Resolving queries directly or referring them where a detailed...


  • London, United Kingdom Colbern Limited Full time

    633089-6851-2460 NCD Customer Services Officer Redbridge Contract £13.03 per hour Our client is looking for an experienced Customer Services Officer. MUST HAVE A DRIVING LICENCE Customer services officers to carry out visits to our tenants. This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric...


  • London, United Kingdom Page Personnel Full time

    A non-profit organisation - Role is temporary for an immediate start **About Our Client**: Our client is a renowned not-for-profit organisation based in London. Customer Service Officer: - Working in the support centre managing high volume calls and queries - Resolve customer queries in a timely and professional manner - Assist with administrative tasks,...


  • London, United Kingdom Akton Recruitment Full time

    **Customer Services Officer** **Camden** **£21/hr** **Start date: ASAP** AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Officer in the Camden area. 3 - 6 months contract. **Role Purpose**: needs across all service areas and resolving their query directly or referring them where a detailed...


  • London, United Kingdom Bupa Full time

    Customer Service Officer **Job Description**: **Customer Service Officer** **High Street Kensington Office, London W8 5ED** **Hybrid Working (Offered after probation and training will be given in the office)** **Bank Contract** **£12. 71ph + Fantastic Benefits** **Full Time - 37. 5 hrs a week (Our shifts run between the hours of 8am and 8pm, Monday -...


  • London, United Kingdom Novax Recruitment Ltd Full time

    Contract Hackney 4 months+ £18.52 per hour umbrella We are actively seeking a Customer Services Officer with excellent working knowledge of Council Tax and local authorities council tax services. Key Skills and Requirements include: - At least 3 years experience as a Revenues Officer in both Council Tax and NDR. - Good knowledge of council tax and...


  • London, United Kingdom Tempting Recruitment Full time

    **Tempting Recruitment **are working on behalf of our client, a **local authority **in the **Central London region**, to recruit experienced **Customer Services Officer. **If you are looking to increase your earnings for the year, **Contract: 3 months** **Salary: £16 p/h** **Start Date: ASAP** **Shift Pattern: 37 hours per week /** **Monday - Friday /...


  • London, United Kingdom Akton Recruitment Full time

    **Customer Services Officer** **Southwark** **Key Accountabilities** To deliver excellent professional and specialist services to residents in line with the Council's vision, values, resources, strategic and service priorities. To assist the Garages Services Manager and Garages team in the management of the garages and other non-residential properties...


  • London, United Kingdom Novax Recruitment Ltd Full time

    **Job** - Customer Services Officer **Rate** - £15.00 per hour **Location** - Southwark **Contract** - 3 months (Hybrid) **Hours** - 36 9am - 5pm **Job** - Customer Services Officer **Rate** - £15.00 per hour **Location** - Southwark **Contract** - 3 months (Hybrid) **Hours** - 36 9am - 5pm - To be the first point of contact with callers, to respond to...


  • London, United Kingdom Akton Recruitment Full time

    **Customer Service Officer** **Southwark** **£16/hr** **Start date: ASAP** Akton recruitment is working closely with the local authorities and we are looking for a Customer Service Officer in the Southwark area. 3-6 months contract position with the chance to extend. **PURPOSE OF THE JOB** - To provide and promote a professional, high quality, customer...


  • London, United Kingdom Job Board Direct Full time

    **London Capital Credit Union ** ‘A Career That Makes a Difference’ **We call this customer services role a Member Services & Support Officer** We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north...


  • London, United Kingdom Akton Recruitment Full time

    **Customer Service Officer - Housing and Environment (emergencies)** **Southwark** **Job Role** To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all...


  • London, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing **and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make...


  • London, United Kingdom 3M Resourcing Ltd Full time

    3M resourcing are working with the local authority to recruit 6 Customer Service Officers. We are looking for a Customer Relationship Officer to support a busy team who work across multiple high profile work streams. We require flexible, hard working individuals who can work in a fast paced working environment and contribute to the success and growth of our...


  • London, United Kingdom Your Place Full time

    We're looking for a Customer Services Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time! **About the role** Based within the customer service team, this role provides a high quality first point of contact for residents and other callers contacting or visiting...