Control Room Officer

6 months ago


London, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Control Room Officer to join us at our client site in South West London.
Our client site is a large museum which is home to many different artifacts over the last few hundred years.

As a Security Officer you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

**What do you get from us**:

- **Shift Pattern -** 4 on,4 off - days & nights
**Pay**: £12.60 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists

**A typical day in the life as a Control Room Officer**:

- To actively and effectively operate and monitor the control room systems ensuring all duties are carried out in accordance with WJ and client procedures and policies.
- Monitor on a day to day basis the CCTV, Fire and Security systems installations, ensuring that all systems are operable, complete regular system tests, panic alarm tests system tests, panic alarm tests and lift checks and report all faults.
- To complete Incident reports / statements as required and to maintain records of events during an incident.
- Assist the museum events team when needed to ensure the best possible service is given to visitors
- Operate radio, telephone and other communication systems in a prompt, helpful and professional manneR

**What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- DS SIA Licence
- Experience in a security environment is beneficial but not essential, we are willing to put the time and resource into someone who may be recently licensed to give you the first step you might need.
- Hard work and excitement for your job, we love to see people enjoying their role
- A positive attitude with experience in a customer service role.



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