Administrator

2 weeks ago

Glasgow, United Kingdom New Gorbals Housing Association Full time

**JOB DESCRIPTION**

**POST OF : ADMINISTRATOR**

**SALARY : GRADE 5 - £27,440- £30,495**

**RESPONSIBLE TO : FINANCE MANAGER**

**1. GENERAL RESPONSIBILITIES**

1.1 The Administrator will provide an effective and efficient front line service to the Association’s customers.

1.2 The Administrator will provide an effective and efficient
Administration services, to all sections of the organisation

1.3 The Administrator will provide and effective and efficient clerical support to the Finance and Administration Section.

**2. SPECIFIC DUTIES**

**2.1 Reception/Customer Services Duties**

2.1.1 Deal with routine customer queries, by phone and in person and pass to the correct member of staff.

2.1.2 Deputise for reception staff when required.

**2.2 Telephone Duties**

2.2.1 Answering the Association’s phone system and dealing with routine enquiries.

2.2.2 Ensuring routine enquiries are referred to the appropriate section as quickly as possible.

2.2.3 Ensuring that messages are passed to the appropriate person timeously.

2.2.4 Monitor and update our 3cx telephone system.

**2.3 Committee/Governance**

2.3.1 Type Committee minutes, reports etc. and ensure mailed or uploaded to committee portal, within appropriate timescales and hand deliver if required.

2.3.2 Maintain Committee Attendance records.

2.3.3 Assist Office Manager in updating appropriate Registers.

2.3.4 Attend and minute take at meetings, including evening meetings, as required.

2.3.5 Ensure meeting rooms are prepared for meetings and are left clear and tidy for meetings and stocked with appropriate equipment.

**2.4 Administration**

2.5.1 Typing letters, reports, tables etc. using Microsoft Office

Professional suite, within set deadlines.

2.4.1 Photocopying and filing when required.

2.4.2 Receive and receipt payments when received in office.

2.4.3 Input data into appropriate systems as required.

2.4.4 Deputise for Receptionist in their absence.

2.4.5 Assist the Finance Manager with GDPR and FOI

Administration.

2.4.6 Prepare mail for collection

2.4.7 Assist in large mail runs.

2.4.8 Log and circulate mail received.

**2.5 Miscellaneous**

2.5.1 To abide by the Association’s Complaints Policy, GDPR and other relevant policies as appropriate.

2.5.2 To attend meetings out with normal working hours, as and when required

2.5.3 Any other duty as reasonably requested by your line manager and undertake any other duties subsequently allocated by the Association’s management

2.5.4 The duties of the role many be reviewed and modified in line with changes in the role.

**Job Types**: Full-time, Permanent

**Salary**: £27,440.00-£30,495.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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