Service and Deployment Coordinator Gw23-25

7 days ago

Norwich, United Kingdom Gasway Services Ltd Full time

We have a new opportunity to join our team as a Service and Deployment Coordinator within our team based in Colchester.

This role is extremely varied and attracts greater responsibility than your usual administrative role. You will work closely within a team and operate as the first point of call for engineers, clients, and colleagues to effectively optimise the deployment of engineer resource across a specified geographical area and client contract requirements.

**Working Hours**: Full time, 40 hours per week

**Salary**: £24,259.04 per annum

You will ensure work is planned and scheduled effectively to ensure our customers needs are met and ensure that customers and clients are kept fully informed to ensure we are delivering outstanding customer service.

**Key Responsibilities**:

- Operate as the first point of call for engineers, clients, and working with colleagues in the Customer Service Team to deliver outstanding customer service for our customers in their homes.
- Effectively optimise the deployment of available engineer resource across a specified geographical area and specific client requirements.
- Ensure work is scheduled and planned to ensure customer needs are met using initiative and to meet targeted KPIs and required measures.
- Record and maintain legislative documentation.
- Monitor basic financial tasks such as raising purchase orders and SORs to be collated by the finance team.
- Ensure customers and clients are kept fully informed of ongoing repairs and processes such as further works and parts replacements.
- Escalate any resource issues that cannot be achieved satisfactorily within your responsibility.

**Required qualities and experience**:

- Proven administrative experience with the ability to work within processes and procedures whilst managing multiple work streams.
- Experience of dealing with customer service by phone and the ability to liaise effectively with a range of audiences.
- Demonstrate competent IT skills and experience with using Microsoft Packages and systems.
- Evidence of effective planning and organisational skills to manage conflicting priorities to meet objectives and deadlines with minimum supervision.
- Demonstrate methodical and flexible approach, with high accuracy and attention to detail.
- Proven ability to gather and review information, identify appropriate planning and deployment solutions and recommend associated actions.
- Knowledge or experience of the demands in a heating/gas industry or technical environment would be desirable and educated to GCSE level or equivalent also.
- Organised
- Self Motivated
- Team Player
- Confidence to question
- Ability to remain calm under pressure
- Excellent customer service skills

Company Benefits
- Continued Professional Development: We will continue to support you in developing your skills to support you in your role.
- Holiday: We offer 22 days holiday plus Bank Holidays which will increase with your length of service
- Company Sick Pay & Life Insurance
- Flexible Rewards: We offer discounted services and discounted retail offering through our rewards platform
- Wellbeing Support: We offer an employee assistance programme, wellbeing events and much more to support you and your family

**Job Types**: Full-time, Permanent

**Salary**: £24,259.04 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: GW23-25

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