Installations Coordinator

3 months ago

Norwich, United Kingdom GASWAY Full time

We are pleased to share an opportunity for someone to join the team as an installation coordinator.

In this role you will be providing outstanding Customer Service to internal stakeholders, clients, and customers and optimising the effective deployment of available engineer resource and reactive planning.

Applications are welcomed for this role from those with proven administrative experience with the ability to work within processes and procedures whilst managing multiple work streams. Previous experience dealing with customer service via phone and the ability to liaise effectively with a range of audiences.

**Salary**:£24,259.04

**Hours of Work**:40 hours, Monday - Friday

**Location**:Gasway Head Office, Norwich

In addition to the above we can offer the following benefits:

- **Holiday**: We offer 22 days holiday plus Bank Holidays which will increase with your length of service
- **Company Sick Pay & Life Insurance**
- **Flexible Rewards**:We offer discounted services and discounted retail offering through our rewards platform
- **Wellbeing Support**:We offer an employee assistance programme, wellbeing events and much more to support you and your family
- **Continued Professional Development**:We will continue to support you in developing your skills to support you in your role

**Main responsibilities**:

- Operate as the first point of call for engineers, clients, and working with colleagues in the Customer Service Team to deliver outstanding customer service for our customers in their homes.
- Effectively optimise the deployment of available engineer resource across a specified geographical area and specific client requirements.
- Ensure work is scheduled and planned to ensure customer needs are met using initiative and to meet targeted KPIs and required measures.
- Record and maintain legislative documentation.
- Monitor basic financial tasks such as raising purchase orders and SORs to be collated by the finance team.
- Ensure customers and clients are kept fully informed of ongoing repairs and processes such as further works and parts replacements.
- Escalate any resource issues that cannot be achieved satisfactorily within your responsibility.
- Work to the priorities, deadlines and performance targets set by your line manager and personally contribute to the achievement of the high-performance levels set.
- Work collaboratively with your colleagues to achieve successful outcomes.
- Demonstrate a positive attitude towards the role and the team in which you work within showing commitment to the achieve of Gasway’s business plan and objectives set by your line manager.
- Any written work, phone call handling, clerical and administrative tasks related to the role.
- Any other tasks that are reasonable depending on seasonality and peaks in demand across other departments.
- Take personal responsibility for own Health, Safety and Welfare and that of colleagues in the workplace.
- Take personal responsibility for seeking value for money opportunities to get service right first time.
- Understand and use measures to enable continuous improvement.
- To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives.
- Ensure that IT Security and Data Protection Legislation is always adhered to.

No Agency's please

**Job Types**: Full-time, Permanent

**Salary**: £24,259.04 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: GW23-26

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