Current jobs related to Resident Experience Assistant - Manchester - Savills Management Resources

  • Resident Experience Associate

    4 months ago

    Manchester, United Kingdom Bamford Contract Services Full time

    **Resident Experience Associate** **Temp to Perm** **Salford** **4 on and 4 off Shift Pattern** **12 Hours 7am-7pm** **Salary: £25,000 per annum** **Bonus: 10% yearly bonus** Our prestigious build-to-rent company is seeking a Resident Experience Associate to join our team in Salford. Our building features a collection of luxurious apartments and...

  • Resident Experience Coordinator

    3 weeks ago

    Manchester, United Kingdom Ritz Recruitment Limited Full time

    Job DescriptionJob Title: Front of House RepresentativeJob Type: Full-timeCompany: Ritz Recruitment LimitedLocation: Manchester City CentreJob Summary:We are seeking a highly skilled and experienced Front of House Representative to join our team. As a Front of House Representative, you will be responsible for ensuring a high level of customer service and...

  • Resident Experience Coordinator

    3 weeks ago

    Manchester, United Kingdom Ritz Recruitment Limited Full time

    Job DescriptionJob Title: Front of House RepresentativeJob Type: Full-timeCompany: Ritz Recruitment LimitedLocation: Manchester City CentreJob Summary:We are seeking a highly skilled and experienced Front of House Representative to join our team. As a Front of House Representative, you will be responsible for ensuring a high level of customer service and...

  • Resident Experience Assistant

    3 months ago

    Manchester, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** To provide on-site property management services to an exciting new build to rent development in the heart of Manchester comprising of 520 units. Responsible for the delivery of a first-class customer experience along with a team of 7 who will be responsible for all front of house services including administration, compliance,...

  • Resident Experience Associate

    2 weeks ago

    Manchester, United Kingdom Cortland Full time

    Job SummaryCortland is seeking a highly motivated and organized Resident Experience Associate to join our team. As a key member of our community, you will be responsible for providing exceptional customer service, building rapport with residents, and ensuring a seamless living experience.Key ResponsibilitiesProvide unparalleled customer service to residents,...

  • Resident Experience Associate

    2 weeks ago

    Manchester, United Kingdom Cortland Full time

    Job SummaryCortland is seeking a highly motivated and organized Resident Experience Associate to join our team. As a key member of our community, you will be responsible for providing exceptional customer service, building rapport with residents, and ensuring a seamless living experience.Key ResponsibilitiesProvide unparalleled customer service to residents,...

  • Resident Services Assistant

    4 months ago

    Manchester, United Kingdom Swan street house ila Full time

    **RESIDENCE SERVICE ASSISTANT - Swan street house - Manchester** **ABOUT US** ila (I live around), is an emerging Build to Rent property management company, real estate investor, developer, and operator with a Build - to-Rent residential portfolio of over 3,800 homes. We celebrate all that is great about city centre living and offer a service led approach...

  • Resident Services Assistant

    4 months ago

    Manchester, United Kingdom Urbanbubble Full time

    We’re searching for an incredible **Resident Services Assistant!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting...

  • Resident Services Assistant

    4 months ago

    Manchester, United Kingdom urbanbubble Full time

    We’re searching for an incredible **Resident Services Assistant!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting...

  • Resident Services Assistant

    3 weeks ago

    Manchester, United Kingdom urbanbubble Full time

    We're searching for an incredible Resident Services Assistant! The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting with...

  • Resident Host

    4 months ago

    Manchester, United Kingdom Get Living Full time

    **Overall Purpose** This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents. This role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless...

  • Resident Services Assistant

    3 months ago

    Manchester, United Kingdom Urbanbubble Full time

    We’re searching for an incredible **Resident Services Assistant to join the team on a part time basis!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing...

  • Resident Liaison

    2 weeks ago

    Manchester, United Kingdom Cobalt Recruitment. Full time

    Job OpportunityCobalt Recruitment is assisting a leading Build to Rent company in their search for a front of house hire for a luxurious BTR development in Manchester.The ideal candidate will have a professional background in property, student accommodation, hospitality, or customer service.You will be a key member of the site/front of house team, ensuring...

  • Resident Liaison

    2 weeks ago

    Manchester, United Kingdom Cobalt Recruitment. Full time

    Job OpportunityCobalt Recruitment is assisting a leading Build to Rent company in their search for a front of house hire for a luxurious BTR development in Manchester.The ideal candidate will have a professional background in property, student accommodation, hospitality, or customer service.You will be a key member of the site/front of house team, ensuring...

  • Resident Services Associate

    3 months ago

    Manchester, United Kingdom Downing Full time

    **Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...

  • Resident Services Coordinator

    1 month ago

    Manchester, United Kingdom Downing Full time

    Position: Resident Services Coordinator Type: Full-Time Employment Status: Permanent Company Overview: Downing Living is dedicated to creating sustainable living environments characterized by green and open spaces, complemented by exclusive amenities and services for residents. Role Overview: The Resident Services Coordinator serves as the primary point of...

  • Resident Services Associate

    3 months ago

    Manchester, United Kingdom Downing Full time

    **Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...

  • Resident Services Associate

    4 months ago

    Manchester, United Kingdom Downing Full time

    Resident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...

  • Resident Services Associate

    4 months ago

    Manchester, United Kingdom Downing Full time

    Resident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...

  • Resident Services Associate

    4 months ago

    Manchester, United Kingdom Downing Full time

    Resident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...

Resident Experience Assistant

4 months ago

Manchester, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

To provide on-site property management services to an exciting new build to rent development in the heart of Manchester comprising of 520 units.

Responsible for the delivery of a first-class customer experience along with a team of 7 who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.

**Key Responsibilities**
- Provide first class customer service to residents, being the first point of for all residents and visitors
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
- Management of amenity space hiring
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
- Completing all applicant vetting in line with Savills procedures
- Ensuring marketing portals remain up to date at all times
- Organising and running tenant services via third parties and in-house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Carrying out mid-term inspections
- Arrears chasing and reporting
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

**Skills, Knowledge and Experience**
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in undertaking viewings would be an advantage

Working Hours - 5 over 7 days (40 hours per week) - Flexibility is required

Salary - £28k-£30k basic + plus discretionary bonus

Please see our Benefits Booklet for more information.