Radiology Appointment Clerk

5 months ago


Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

The appointments clerk role is essential to ensure the efficient pathway flow of patients through the Radiology department. This post is part of a pool of staff who will help to cover all Radiology appointments. Without sufficient appointment staff we are unable to support 7 day working that is essential to achieve waiting time KPIs. The post may also help cover the back office which deals with Radiology results on a rotational basis, this role ensures that the correct referring teams are provided with urgent reports in a timely fashion in order to make patient treatment decisions.

This role will provide support for bookings of all cancer patient pathways which are seen within radiology, but may also include inpatient, urgent, diagnostic and treatment pathways. All of which have individual KPIs which need to be measured. This post will help ensure 7 day turnaround time for cancer patients. Radiology admin also ensure patient's information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

The overall purpose of this role is to provide a professional, efficient and friendly service to the Radiology department, ensuring that all patients, clinicians and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy and Data Quality.

You will work in a busy patient centred department as part of an Administration and Clerical team with good peer group support and with appropriate training provided as necessary.



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