Human Resources Advisor

3 months ago

StokeonTrent, United Kingdom Safer Hand Solutions Full time

**HR Advisor**
**Permanent**
**£30,000 - £35,000**
**Stoke on Trent**

Our client is one of the leading companies within their field and one of the world’s fastest growing full service organisations. Operating from impressive offices in the heart of Staffordshire with an excellent salary and benefits package.

This role will be working amongst a spirited yet professional team and will encompass a full HR Advisory service working alongside the wider team in London.

**Main Duties**:

- Provide direct HR support to the Customer Service Centre based in Stoke on Trent, improving onboarding and employee relations in this critical operational area.
- Provide first line HR support on employee relation cases including disciplinaries, grievances and capability. Escalate complex matters to the HR Business Partner.
- Working with teams across the business to improve onboarding process to support the retention of talent.
- Manage probationary periods, flexible working requests, exit interviews and other people processes in line with policies and procedures. Advise management on best practice and mitigate risks.
- Manage the attendance management process for long and short-term absence cases in line with company policies and procedures. Provide appropriate advice to line managers and support individuals.
- Recording of employees’ annual leave, ensuring staff receive their full entitlements.
- Responsible for own administration of case work and processes. Ensure tasks are completed accurately and in a timely manner. Liaising with the wider HR team as appropriate.
- Support the HR Business Partner with adhoc activities and any projects, such as salary review, training initiatives, recruitment, apprenticeships, and onboarding.
- Support the HR Business Partner with complex or strategic matters, this may include more complex cases including TUPE, redundancies and change management.
- Monitor and track case work and flag themes and trends that emerge to the HR Business Partner.
- Support with the engagement of external consultants, including completion of CEST tests, drafting consultancy agreements and general administration.
- Support the HR Administration team with more complex letters and queries.
- Contribute towards the continuous improvement of processes and procedures.
- Prior experience of operating in a HR capacity, preferably with a customer service centre or facilities management background (although not essential).
- Knowledge of current legislation, best practice guidance and legal risks relating to employee relation matters.
- ‘Self-starter’ able to work independently, develop and maintain working relationships across a national structure.
- Previous experience of supporting managers on day-to-day people matters. Ability to manage workload effectively to meet tight deadlines.
- Excellent oral and listening skills to be able to anticipate Business needs.
- Able to resolve day-to-day issues in a time sensitive manner.
- Knowledge of all Microsoft office packages, particularly Word and Excel.
- CIPD level 3 or above (or working towards) desirable.

The role is working within a beautiful open plan office, with a friendly team. Progression and development opportunities in abundance. You will work Monday - Friday, in the office working between the hours of 8am - 5.30pm.

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: HRA

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