Human Resources Advisor

2 weeks ago

StokeonTrent, United Kingdom Avison Young Full time

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**Overall Purpose of Job**

The role provides generalist HR support to the HR Business Partner and the business, delivering a professional and efficient service. This will include providing support and advice on Avison Young HR policies and procedures.

You will be based in the Stoke on Trent office. You may also be required to travel to other Avison Young UK offices as and when required.

**Main Duties, Responsibilities & Accountabilities**
- Provide direct HR support to the Avison Young Customer Service Centre based in Stoke on Trent, improving onboarding and employee relations in this critical operational area.
- Provide first line HR support on employee relation cases including disciplinaries, grievances and capability. Escalate complex matters to the HR Business Partner.
- Working with teams across the business to improve onboarding process to support the retention of talent.
- Manage probationary periods, flexible working requests, exit interviews and other people processes in line with Avison Young policies and procedures. Advise management on best practice and mitigate risks.
- Manage the attendance management process for long and short-term absence cases in line with company policies and procedures. Provide appropriate advice to line managers and support individuals.
- Recording of employees’ annual leave, ensuring staff receive their full entitlements.
- Responsible for own administration of case work and processes. Ensure tasks are completed accurately and in a timely manner. Liaising with the wider HR team as appropriate.
- Support the HR Business Partner with adhoc activities and any projects, such as salary review, training initiatives, recruitment, apprenticeships, and onboarding.
- Support the HR Business Partner with complex or strategic matters, this may include more complex cases including TUPE, redundancies and change management.
- Monitor and track case work and flag themes and trends that emerge to the HR Business Partner.
- Support with the engagement of external consultants, including completion of CEST tests, drafting consultancy agreements and general administration.
- Support the HR Administration team with more complex letters and queries.
- Contribute towards the continuous improvement of processes and procedures.

**This list is not exhaustive. You may be asked to complete additional tasks deemed reasonable within your role remit, as directed by your manager.**

**Desired Knowledge, Skills and Experience**
- Prior experience of operating in a HR capacity, preferably with a customer service centre or facilities management background (although not essential).
- Knowledge of current legislation, best practice guidance and legal risks relating to employee relation matters.
- ‘Self-starter’ able to work independently, develop and maintain working relationships across a national structure.
- Previous experience of supporting managers on day-to-day people matters. Ability to manage workload effectively to meet tight deadlines.
- Excellent oral and listening skills to be able to anticipate Business needs.
- Able to resolve day-to-day issues in a time sensitive manner.
- Knowledge of all Microsoft office packages, particularly Word and Excel.
- CIPD level 3 or above (or working towards) desirable.

At Avison Young, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging. Avison Young is an equal opportunities, and is committed to treating all its employees and job applicants equally. If you are person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you.

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Human resources Advisor: 2 years (required)

Work Location: In person

Reference ID: HR ADV1

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