International Customer Experience Advisor
4 weeks ago
Neptune HQ, Swindon - Permanent, full-time
**The role**:
To continue to strengthen our international presence we are searching for a French and German speaking International Customer Experience Advisor who will be responsible for supporting new and existing international partners in Europe by acting as a first point of contact and delivering a world-class customer service.
**Every day you'll use your language skills to make a real difference to a lot of people by**:
- Managing and resolving customer service requests and partner queries both promptly and professionally to agreed KPI's.
- Informing and advising partners and customers of any order delays that may occur
- Completing all elements related to the order process, for customers and commercial accounts
- Creating orders for new and existing partners and liaising with the Distribution team to ensure timely and cost-effective deliveries
- Acting as a focal contact for International partners and other HQ departments including liaising with the Distribution team
- Assisting with customer enquiries and web orders for international e-commerce
You'll be part of a highly focused and friendly team, based at our stunning offices in Swindon, Wiltshire. If caring for our customer is your calling, please get in touch with your CV and salary expectations.
**Benefits we can offer you**
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and factory outlet discounts
- Discounted gym membership
- Competitive salary and discretionary bonus scheme
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Day off if you become a Grandparent
- A week off if you get married / civil partnership
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
Neptune improving the customer experience.
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