Office and Sales Administrative Officer

2 weeks ago


Birmingham, United Kingdom EUNJ Incorporation Ltd. Full time

**Office and Sales Administrative Officer**

**Responsibilities**
- Handle inquiries/requests from customers or sales team, e.g. study and consolidate information for quotations, order processing, maintain/update customer data in ERP system
- Act as Sales Coordinator to provide after-sales service including goods returns and repair requests
- Serve customers with a First Contact-Solution mindset and solve problems/complaints in a timely manner
- Closely partner with different departments to serve customers and support sales teams
- Work with HK, China and US CS teams, assist in problem-solving and provide training to the designated teams
- Communicate and coordinate with departments in the supply chain to ensure response effectiveness to customers
- Office administrative work, parcel handling
- Manage and maintain office supplies and inventory
- Answer and direct phone calls, take messages, and respond to inquiries
- Greet and assist visitors, ensuring a professional and welcoming environment
- Prepare and distribute correspondence, memos, reports, and presentations
- Maintain filing systems, both electronic and physical, ensuring accuracy and confidentiality
- Assist with HR tasks such as onboarding new employees and maintaining employee records
- Process invoices, expenses, and other financial documents - Support the team with administrative tasks as needed

**Requirements**:

- Diploma or Bachelor’s degree in any discipline
- 3-5 years of solid working experience in the business sector, preferably experience in manufacturing company
- Experience in jewellery manufacturing company would be an advantage
- Passion and skillful in providing quality service and self-motivated in solving problems
- Independent, well-organized, positive, responsible, detail-minded, mature, self-motivated, and able to adapt to constant changes
- Able to work under pressure and meet tight deadlines
- High learning agility. Able to work independently and in a fast-paced environment
- Enjoy teamwork
- Good interpersonal communication skills. High proficiency in English & Cantonese (written & spoken), Mandarin is a plus
- Chance to travel to EU for exhibitions

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Employee mentoring programme
- Employee stock purchase plan
- Private medical insurance

Schedule:

- Monday to Friday

**Education**:

- Diploma of Higher Education (required)

**Experience**:

- Sales support: 1 year (required)
- Customer service: 1 year (preferred)
- Office: 3 years (preferred)
- Microsoft Excel: 3 years (required)
- Microsoft Office: 3 years (required)

**Language**:

- English (required)
- Cantonese (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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