Customer Service Officer

2 days ago


Acton, United Kingdom Elevate Recruitment & Training Consultants Ltd Full time

**Customer Service Officer - Night Shift - 5pm -2am**

W3, North Acton, Greater London

£26,000 plus £200 per month bonus

Do you have customer service experience?

Food industry experience?

This could be the role that you have been looking for

We are looking for a customer service officer to join a business with a first-rate reputation in their sector. Their customers are of the highest quality professional chefs and restaurateurs, and as a Customer Service Officer you will be their daily supportto ensure that they are delivered the highest quality produce, with wonderful service too. You will be approachable, helpful and knowledgeable about our products. A keen eye for detail is important to deliver an organised, professional and outstanding service.

**Key Role Responsibilities**:

- Answer customer’s queries and placing orders in a professional and timely manner.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Create an engagement with our customers, forging positive relationships and have confidence representing the company
- Keep records of customer interactions, process customer accounts and file documents including returns, collections and transportation arrangements
- Maintain up to date product knowledge and able to promote alternative products, provide in-depth product information and upsell
- Manage the order processing system - update information changes, maintain knowledge of SAP and act as a trainer for new users
- Manage all day-to-day administrative tasks: cash handling, collections notes and payment process, in order to allow all other departments to deliver our products in full and on-time

**Job Requirement**
- A minimum of 2 years’ exemplary customer service experience in the food industry
- Proficient in English communication
- Excellent telesales and customer service skills
- Working knowledge of SAP and HJ order processing system (training provided)

This is an exciting opportunity to join a well-established business with a first-class reputation at an exciting time in their development.


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