Customer Service Representative
2 days ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our team in Acton, United Kingdom.
As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat.
Your primary objective will be to resolve customer queries efficiently and effectively, while maintaining a positive and professional demeanor at all times.
Key Responsibilities:
- Handle incoming customer inquiries and resolve issues in a timely and courteous manner.
- Provide accurate product information and answer customer questions regarding our services.
- Escalate complex issues to senior colleagues or management when necessary.
- Process customer orders and manage account information with precision and attention to detail.
- Maintain accurate records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure seamless customer experience.
About You
We are looking for an individual who possesses excellent communication and problem-solving skills, with a strong ability to work under pressure and meet deadlines.
You should have previous experience in a customer service role, with a proven track record of delivering high-quality service and exceeding customer expectations.
Able to thrive in a fast-paced environment, you will be confident in your ability to handle multiple priorities and adapt to changing circumstances.
In return for your hard work and dedication, you will receive a competitive salary, pension scheme, healthcare benefits, training and development opportunities, and a supportive work environment that fosters clear career progression.
This is an exciting opportunity for a motivated and results-driven individual to join our dynamic team and contribute to delivering exceptional customer service experiences.
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