Customer Service Assistant
4 months ago
**Successful applicant must hold SIA license.**
The Support Assistant role is integral to the success of our member experience. You will be the first point of contact in our member journey and need to always ensure a high level of customer service. The role duties are wide and varied and can range from the collection of post, to contractor management to collaborating with our maintenance team to arrange repairs.
Working hours are 8pm - 8am on a 4-on-4-off rotating shift pattern.
**Key Responsibilities and Activities**
**_ Community care, Engagement and Satisfaction_**
- Lead front of house and telephone support; managing and dealing with day-to-day queries.
- Develop and maintain relationships with the members. Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers’ expectations and service levels, and in line with Old Oak own procedures.
- Assisting with the development of member experience through, programming, initiatives, events and administration.
- Actively engage with members through various online platforms, responding to news feeds posts, direct messages and posting regular on the news feed and other social media platforms.
- Assist with visual promotions of up-and-coming programming/events and community lead initiatives.
- Be proactive and inform the management team of any problems and situations arising.
- Actively seek and act on member feedback to improve services.
- Ensure visitors and contractors are signed in and out of the site in accordance with procedures.
- Deliver best-in-class service to ensure member satisfaction and retention, ensuring a high standard of customer service at all times.
- Maintain systems with up-to-date customer feedback and personal preferences.
- Set up and clear down of members events under direction of the Events Coordinator.
- Undertake any reasonable ad hoc duties requested by the General Manager, Assistant General Manager or the Events Coordinator.
**_Lettings Management_**
- Assist with lettings and the customer journey through to booking and actively managing the enquiry pipeline.
- Have a full understanding of all the products and services offered by Old Oak, as well as those offered by competitors. Be able to relate all product offerings to prospective members with associated costs.
- Liaising with external contractors, ensuring they are correctly signed in and out of the building where appropriate.
- Preparing membership agreements and ensuring these are processed in line with our company procedures.
- Co-ordination of all contractual agreements and membership agreements.
- Audit enquiry and membership agreement paperwork and report to relevant teams.
- Gathering client data to fulfil booking requirements and communicate to relevant teams.
- Dealing with members enquiries in a timely manner
- Deliver best-in-class viewings to ensure maximum conversion rates.
**_Financial Management Support_**
- Analysing reports and bookings to determine and communicate price increases.
- Implementation and following of financial controls in line with financial operating procedures.
- Use of the computerised internal booking and finance package to manage financial information.
**_Health & Safety_**
- Follow policies and procedures dictated by current H&S legislation under the guidance of VervLife.
- To be fully conversant with the company’s fire and emergency procedures including personal emergency evacuation plan for disabled residents (where appropriate
-
Night Customer Service Assistant
4 months ago
Acton, United Kingdom VervLife Full timeThe Support Assistant role is integral to the success of our member experience. You will be the first point of contact in our member journey and need to always ensure a high level of customer service. The role duties are wide and varied and can range from the collection of post, to contractor management to collaborating with our maintenance team to arrange...
-
Customer Service Assistant/supervisor
3 months ago
Acton, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 21 (3x shifts) Hourly rate: £11.92 - £13.92 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) /Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week. If...
-
Customer Service Associate
3 months ago
Acton, United Kingdom a.i global solutions Full timeJob Title: Customer Service Representative Job Summary: **Responsibilities**: - Communicate effectively with customers in a professional and courteous manner - Assist customers in English and Spanish, utilizing bilingual skills when needed - Analyze customer inquiries and provide appropriate solutions - Utilize multilingual abilities to support customers...
-
Customer Assistant
3 months ago
Acton, United Kingdom Lidl Full timeFull Time Summary £13.55 up to £13.85 per hour - This isn’t stacking shelves. This is feeding families. Available Shifts: 05:00am - 15:00pm ( 30-40 hours Contract) 14.00pm - 23:00pm ( 30-40 hours Contract) As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for...
-
Customer Service Training and Quality Manager
1 month ago
Acton, Greater London, United Kingdom Esska Shoes Full time £30,000Customer Service Training and Quality ManagerPosition Overview:Esska Shoes is a vibrant and expanding footwear brand dedicated to providing high-quality, fashionable, and comfortable footwear. We are in search of a skilled and passionate Customer Service Training and Quality Manager to enhance our team and support our ongoing growth.Key...
-
Customer Service Professional
2 weeks ago
Acton, Shropshire, United Kingdom Tish Full timeJob Opportunity: Experienced Waiter (Full-Time)We are a popular local restaurant, part of the Tish group, and are seeking an experienced waiter to join our friendly team.What We Offer:Competitive PayFridays and Saturdays Off: Enjoy your weekendsStaff Meals: We take care of our team with delicious meals on shiftA warm and welcoming environment with a...
-
Customer Service Professional
2 weeks ago
Acton, Shropshire, United Kingdom Tish Full timeJob Opportunity: Experienced Waiter (Full-Time)We are a popular local restaurant, part of the Tish group, and are seeking an experienced waiter to join our friendly team.What We Offer:Competitive PayFridays and Saturdays Off: Enjoy your weekendsStaff Meals: We take care of our team with delicious meals on shiftA warm and welcoming environment with a...
-
Admin / Customer Service (Entry Level)
4 months ago
Acton, United Kingdom Contact Centre Recruitment Full time**Admin / Customer Service (Entry Level)** **Hour: £12.00 - £13.00 per hour (4-6 months contract)** **Job Type**: Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM **Overview**: Our client launched in 2016 to provide vehicle financing on a flexible basis for Ride-Hailing drivers and they at the forefront of the electric vehicle revolution -...
-
Customer Service Representative
3 weeks ago
North Acton, Greater London, United Kingdom Elysian Residences Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Elysian Residences. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.Key Responsibilities:Greet residents, guests, and...
-
Customer Advisor
4 months ago
Acton, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Full time / Part time - 22.5-36.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Acton** - **Rising to £12.21 from April 1st** We believe anyone can improve their home to make life better. Every day,...
-
Customer Advisor
4 months ago
Acton, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 30 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour (Inclusive of an £0.75 per hour, store specific location allowance)** **B&Q Acton** We believe anyone can improve their home to make life better....
-
Customer Advisor
3 months ago
Acton, United Kingdom B&Q Full time**About the role** **39 hours per week** **6 Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.35 per hour (Inclusive of an £0.75 per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...
-
Customer Service Associate
3 days ago
North Acton, Greater London, United Kingdom ErecruitSmart Full timeAbout the RoleAn exciting opportunity has arisen for a full-time Customer Care Representative to join our team at ErecruitSmart in London, with flexibility for hybrid / remote work.The role of Customer Care Representative is a great opportunity for someone who wants to develop and build a career for themselves. Key responsibilities include:Providing...
-
Customer Service Associate
3 days ago
North Acton, Greater London, United Kingdom ErecruitSmart Full timeAbout the RoleAn exciting opportunity has arisen for a full-time Customer Care Representative to join our team at ErecruitSmart in London, with flexibility for hybrid / remote work.The role of Customer Care Representative is a great opportunity for someone who wants to develop and build a career for themselves. Key responsibilities include:Providing...
-
Customer Advisor
3 months ago
Acton, United Kingdom B&Q Full time**About the role** **Part time - 24 hours per week** **Fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.35 per hour (Inclusive of an £0.75 per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...
-
Multilingual Customer Service Representative
2 weeks ago
North Acton, United Kingdom Language Matters Recruitment Consultants Ltd Full timeAbout the RoleWe are seeking a highly skilled and multilingual customer service representative to join our team at Language Matters Recruitment Consultants Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage customer orders and process...
-
Multilingual Customer Service Representative
2 weeks ago
North Acton, United Kingdom Language Matters Recruitment Consultants Ltd Full timeAbout the RoleWe are seeking a highly skilled and multilingual customer service representative to join our team at Language Matters Recruitment Consultants Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage customer orders and process...
-
Electrical Maintenance Specialist
2 weeks ago
Acton, United Kingdom Hampshire Recruitment Service Full timeJob DescriptionWe are seeking a skilled Electrical Improver to join our team at Hampshire Recruitment Services.Key Responsibilities:Assist with electrical installations and maintenance tasks.Work with channelled unistruts and other electrical equipment.Ensure adherence to all health and safety regulations and guidelines.Requirements:ECS card and IPAF...
-
Electrical Maintenance Specialist
2 weeks ago
Acton, United Kingdom Hampshire Recruitment Service Full timeJob DescriptionWe are seeking a skilled Electrical Improver to join our team at Hampshire Recruitment Services.Key Responsibilities:Assist with electrical installations and maintenance tasks.Work with channelled unistruts and other electrical equipment.Ensure adherence to all health and safety regulations and guidelines.Requirements:ECS card and IPAF...
-
Sales Assistant
3 months ago
Acton, United Kingdom Card Factory Full timeJob Introduction **Location: Acton the oaks** **Contracted Hours Available: 8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead...