Customer Advocacy Officer

3 weeks ago


Acton Trussell, United Kingdom CV-Library Full time

We currently have an exciting opportunity for a Customer Advocacy Officer (Complaints) to join our dedicated in-house Customer Advocacy Team within the Customer Experience Directorate on a full time, permanent basis.

An advocate is someone who gives voice to someone else by supporting them and helping them express their views. So, as well as managing complaints and using an understanding of that feedback to improve our services, this team will also be advocating for our customers.

The role

As a Customer Advocacy Officer (Complaints), you will play a crucial role in the successful delivery of our approach to handling complaints, feedback, and compliments. As an advocate for our customers, you will ensure the best possible resolutions, working closely with stakeholders to address issues comprehensively. Your role as the primary point of contact will guarantee consistent communication and outstanding service.

Collaborating with the Improvement and Insight Officer, you will bring valuable insights from complaints to light, driving improvements in service delivery across the Group. Your commitment to transparency, influence, and accountability will foster an environment where customer feedback leads to tangible enhancements for all our customers.

What skills and experience we are looking for:

* Minimum of 2 GCSEs in English and Maths (A-C)

* Experience of working in a customer service or customer experience environment

* Experience of case management systems or equivalent tools

* Experience of investigating / resolving complaints or complex customer service queries is desirable

* Good I.T. skills, including Microsoft Word and Excel and Visio. Aptitude to learn new systems as required

* Ability to work flexibly

* Ability to diffuse challenging situations

* Ability to promote a strong customer focus in service delivery

* Excellent written and verbal communication skills

* Ability to handle challenging customers with diplomacy

* Good planning and organisational skills

* Experience of the Housing Ombudsman Complaint Handling Code (desirable)

We can offer you

As well as hybrid working (after a successful probationary period), we offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

How to apply

Please apply online with your CV and a cover letter.

Closing date: Friday 6th December 2024 - interviews may take place throughout the advert



  • Acton, Shropshire, United Kingdom Howells Solutions Limited Full time

    Job Summary:Howells Solutions Limited is seeking a highly motivated and customer-focused Residential Liaison Officer to join their team in Hillingdon. As a key member of the team, you will be responsible for delivering exceptional customer service and building strong relationships with residents, site management staff, and other stakeholders.About the...


  • Acton, United Kingdom Contact Centre Recruitment Full time

    **Job Title: Office Junior / Receptionist** **Hour: £12.00 per hour (3-6 months contract)** **Salary: 23,000-£25,000** **Job Type**: Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM **Overview**: Our client launched in 2016 to provide vehicle financing on a flexible basis for Ride-Hailing drivers and they at the forefront of the electric...


  • Acton, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely with...


  • Acton, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely with...


  • Acton, United Kingdom Contact Centre Recruitment Full time

    **Admin / Customer Service (Entry Level)** **Hour: £12.00 - £13.00 per hour (4-6 months contract)** **Job Type**: Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM **Overview**: Our client launched in 2016 to provide vehicle financing on a flexible basis for Ride-Hailing drivers and they at the forefront of the electric vehicle revolution -...

  • Street Patrol Officer

    6 months ago


    Acton, United Kingdom My Local Bobby Ltd Full time

    Must be able to communicate well - Must be polite and professional at all times. - Report for duty 15 minutes prior to starting work, enabling the shift to commence on time. - To follow and maintain site specific Assignment Instructions. - To understand the needs and requirements of the client and carry out the duties effectively. - Must have good written...


  • Acton, United Kingdom Taiko Full time

    Quality Assurance OfficerTechnical - TechnicalContract:Full Time Salary: Contracted Hours:42Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a...


  • Acton, United Kingdom Taiko Full time

    Quality Assurance Manager Technical - Taiko Acton Contract: Full Time Salary: £45,000 per annum Contracted Hours: Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose,...

  • Support Specialist

    2 months ago


    Acton, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Support Specialist at beBee Professionals, you will be responsible for delivering exceptional customer service. Key responsibilities include:Responding to customer inquiries in a timely and professional manner.Providing accurate product information and resolving customer issues efficiently.Collaborating with other departments to ensure customer...

  • Concierge

    6 months ago


    Acton, United Kingdom swift-recruit Full time

    We require a **Concierge** to start in London (Acton) for a **Permanent Contract **working for a leading property management business on one of their development sites in London. We are searching for a concierge who will have principal responsibility for the front of house customer service routines associated with the development/s, ensuring the highest...

  • Concierge

    6 months ago


    Acton, United Kingdom swift-recruit Full time

    We require a **Concierge** to start in London (Acton) for a **Permanent Contract **working for a leading property management business on one of their development sites in London. We are searching for a concierge who will have principal responsibility for the front of house customer service routines associated with the development/s, ensuring the highest...


  • Acton, United Kingdom Contact Centre Recruitment Full time

    **Customer Service and Collections Team Leader** - Salary: Up to £35,000 p.a. base salary depending on experience. Plus Excellent Bonus and Benefits Package_ - Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM_ - The Customer Experience and Collections _**Team Leader **_will be key to our business. As the point of contact for our customers in...


  • Acton, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Client Care Professional to join our team at beBee Professionals. Key responsibilities include:Providing exceptional customer service via phone, email, and chat.Processing customer orders and managing account details.Collaborating with other departments to ensure customer satisfaction.Requirements:Previous experience in a customer-facing...


  • Acton, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional support to our clients in Acton, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...


  • Acton, United Kingdom First Mile Full time

    We are looking for great Cyclists to join our team delivering and collecting waste bags from our customers in London on our E-bikes. The starting salary is £32,500 and we also have a wellbeing allowance and bonus scheme in place! First Mile is London’s leading business recycling service, helping 30,000 customers in London. We need polite, efficient, and...


  • Acton, United Kingdom CV-Library Full time

    Exciting Temporary Reception Administrator Opportunity! 🌟 Are you an organised, friendly, and proactive individual who loves being the first point of contact? Our client, an educational institution, is seeking a talented Temporary Reception Administrator to join their team. This is a fantastic opportunity for someone who enjoys offering exceptional...

  • UK Post Courier

    3 weeks ago


    Acton, Shropshire, United Kingdom Meriden Media Full time

    Meriden Media is working in partnership with the Royal Mail to source professional Post Couriers to support their delivery services across the UK.About the Role:You will be responsible for delivering mail and parcels to local communities, working from the local delivery office and completing your assigned routes using a hand-held computer device.Shift...


  • Acton, Shropshire, United Kingdom Clinical Selection Full time

    Orthopaedic Territory Sales Manager OpportunityWe are seeking a highly motivated and experienced Territory Manager to join our high-performing sales team. As a key member of our team, you will be responsible for managing sales activities within the territory, building strong relationships with healthcare professionals, and ensuring customer needs are met...


  • Acton, United Kingdom CV-Library Full time

    A great opportunity has arisen for an Internal Sales Executive to join a growing, industry leading construction specialist, focusing on a range of high-quality façade / cladding products to architects, designers and contractors. The role is based in Acton, London. The successful Internal Sales Executive will have over a years' experience within...


  • Acton, United Kingdom First Mile Full time

    We are currently looking for an organised and enthusiastic Operations Support Executive to join our friendly office team in North Acton to help support our drivers and the smooth running of the night shift. **Description** First Mile is London’s leading recycling service, helping over 30,000 locations in London. We need an amazing and efficient person to...