Contact Centre Assistant

2 weeks ago


Sheffield, United Kingdom South Yorkshire Mayoral Combined Authority Full time

**Contract**: Permanent

**Salary**: £22,369 - £24,054 per annum (pro rata for part time working)

**Location**: Sheffield

**Contact Centre opening hours**: 7am - 7pm Monday to Friday, 8am - 7pm Saturday and Sunday

The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield, and the private sector through the Local Enterprise Partnership (LEP). These bodies together serve the communities and businesses of South Yorkshire. From transport to housing, from business growth to skills, the SYMCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire after the COVID pandemic.
- **About your role**_
- Provide exceptional customer service by using knowledge of public transport products.

This role is responsible for ensuring that all communication and action taken enables SYMCA to improve, maintain and deliver exceptional customer service in the pursuit of excellence in meeting the needs of all potential passengers. This position requires the individual to take ownership of their business area.
- **Requirements**_
- You will need to be educated to GCSE standard in English and Maths (A to C or Equivalent)
- **Benefits**_
- We offer a competitive salary.
- 28 days annual leave and Bank holidays (pro rata).
- Active travel facilities, Local Government Pension scheme, a variety of salary sacrifice schemes.
- The opportunity to be part of an organisation where you can really make a difference.
- Located in our vibrant city centre, we’re well-placed for transport links and we believe in a healthy work/life balance.

**How to apply**

**Applications no later than**: Sunday 23rd July 2023

**Interviews will take place**: Monday 7th and Wednesday 9th August 2023

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: £22,369.00-£24,054.00 per year

**Benefits**:

- Casual dress
- Flexitime
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Sheffield, South Yorkshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person


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