Contact Centre Advisor

2 months ago


Sheffield, United Kingdom CarShop Full time

**Location: Sheffield, S60 5BD**

**Hours: 40 hours per week, any 5 days out of 7.**

**Pattern: Rota based - Mornings, Afternoons, Weekends and Evenings until 8pm**

**Salary: £18,600 per year + bonus scheme that provides an on target annual earnings of £25,000.**

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

In 2021 we were named Glassdoor’s #35 best company to work for in the UK.

*** No experience or qualifications needed, as full training will be provided All you need is an enthusiastic attitude, be reliable and a team player - we’ll provide the rest**

**What does the job involve?**
- You’ll have the opportunity to assist with the customer’s with their enquiry through to conclusion.
- You’ll experience lots of variety in your calls right through from a simple ‘how do I turn my lights off?’ to ‘I’ve broken down at the roadside, can you help me?’

Do you have a passion for customer service? Do you enjoy going the extra mile to ensure customer satisfaction? If so, this could be the perfect role for you

**What experience or skills do I need to join the team?**
- A passion for customer service.
- To have the desire to help and find solutions.
- Experience in a call centre or contact centre environment would be desirable but not essential.
- Fully enhanced training in our customer service academy where we support you every step of the way
- Strong communication skills are essential, both written and verbal.
- Being comfortable and confident to speak to people on the phone.
- A resilient attitude with a calm approach will be very beneficial in your new role.

**What we can offer you.**
- A friendly, modern and safe working environment
- A competitive salary and bonus structure
- Full training and continued support
- Enhanced annual leave
- A wide range of corporate discounts
- Cycle to work scheme
- Colleague assistance programme
- Long service awards
- We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._



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