Customer Service Advisor

3 weeks ago

Sheffield, United Kingdom AWD Recruitment Limited Full time

Customer Service Advisor / Contact Centre Agent who has good communication, administrative, call handling and listening skills with experience using Microsoft Office is required for a well-established health consultancy.

MULTIPLE POSITIONS

Due to the growth of the company, there are 6 new positions available.

**SALARY**: £19,443 per annum

**LOCATION**: Hybrid working from the office and the office in Sheffield

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**: 37.5 hours per week, Monday to Friday
- 8am - 6pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has good communication, administrative, call handling and listening skills with experience using Microsoft Office.

Working as a Customer Service Advisor / Contact Centre Agent your role will include being on the front line, call handling, providing information and ensuring full customer satisfaction.

As a Customer Service Advisor / Contact Centre Agent you will work in a varied and fast paced environment where you will be required to provide support and comprehensive product / service information to customers.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as a Customer Service Advisor / Contact Centre Agent will include:
Working in a varied and fast paced environment the Client Service Teams work to promote a culture of customer satisfaction by delivering timely and accurate responses to customer’s needs

Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data

Trained and provided with the tools and technology to respond to customer’s needs. Client Service Advisors can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries and Industry sectors

Listening and connecting with both customers and internal departments to address customer’s needs. The teams are problem solvers, who constantly strive to improve the customer experience

Supporting the operational and clinical teams to ensure delivery of services within contractual agreements

Call handling

Diary Management and logístical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery across the company footprint and network of third-party providers

Managing Health surveillance recall programmes. Create appointment schedules to meet service level agreements and to support the clinical service delivery

Maintaining and updating personal sensitive information - in line with current GDPR

Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires

Work to the agreed Policies and Procedures for Health Surveillance & Customer service

Dispatch OH reports following the dispatch process utilising company systems

Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, in line with GDPR guidelines

Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey

Act as the initial point of escalation for all stakeholders across multiple locations. Escalate service level issues to Line Managers when appropriate

Work individually and collaboratively with all clients and stakeholders to ensure that all aspects of the contracts operational commitments are met

Live the brand and demonstrate the company’s genetic code

CANDIDATE REQUIREMENTS

Previous customer service skills and experience

Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing

Able to provide helpful solutions to clients problems

Proficient use of Microsoft Office and IT Solutions

Diary management experience

Ability to rationalise competing priorities

Confident communicator

Provide services to meet quality assurance targets

Work to and maintain Internal and external KPI's

Able to maintain accurate customer service record

HOW TO APPLY

**JOB REF**: AWDO-P9906

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