Dedicated Reception/facilities Cover

5 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are recruiting for a Dedicated Receptionist/Facilities cover to join our Rapport team, based in our client’s offices in London, but occasionally, covering reception desks at a few remote locations within reasonable travel distance.**

Our client is one of the biggest tech companies in the world specialising in consumer electronics; manufactures and markets mobile communication and media devices, personal computers, and portable digital music players, and sells a variety of related software and online services, headquartered in California, US. This is a great opportunity to get involved in facilities as well as coordination of Reception.

**_This role is a full-time, permanent role (40 hours per week), Monday - Friday on a shift rota basis between 8 AM and 6 PM, as per the client’s needs. You will be compensated for expenses and travel time._**

This is a great opportunity for someone looking for a fast-paced, innovative, and exciting environment, ensuring the provision of outstanding guest and client service in various locations. If you are warm, energetic and have a real passion for Guest Services, you could be the one we are looking for

As a Dedicated Receptionist/Facilities cover you will be working alongside one other team member whom both cover all holiday/absence for the team. All travel time outside of London given in lieu. If covering holiday/long absence in Swindon, you will stay in a nearby hotel rather than travel back and forth. All expenses paid.

**Main responsibilities**
- Covering the reception desk, performing day-to-day reception and admin duties
- Meeting and greeting clients, visitors and any other key stakeholders
- Managing the meeting room bookings and visitor registration
- Supporting the client with ad-hoc projects
- Liaising with couriers and contractors on site
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Have a great attitude to service and fantastic work ethic
- Be proactive, adaptable to change, organised, flexible to meet the needs of the business, with great attention to detail and ambition to learn and grow
- Have the ability to work independently and as part of a large team
- Display excellent personal presentation and interpersonal skills
- Be willing to travel
- Ideally, have at least 1 year in a customer-facing role

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to Aviva DigiCare Workplace App
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
- Employee Assistance Programme

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work

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