Pathway Coordinator

3 days ago

London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

The Medical Specialties Division is looking to recruit a part time Administration Coordinator to work in the administration team supporting the Elderly Medicine, Clinical Pharmacology and Neurophysiology specialties.

Previous applicants please do not apply

The postholder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is taken to day-to-day management of organising patient pathways maximising Trust’s resources and to meet NHS waiting time standards.

The postholder will be responsible for escalating and troubleshooting issues to the Pathway Supervisor and will contribute to finding proactive solutions to routine issues.

The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role

At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you.

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.

Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.

Communication and Patient Liaison

1. Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors or carers, and other clinicians involved in the care of the patient, e.g. General Practitioners.
2. Manage and answer telephone calls related to the service in a courteous and prompt manner.
3. Provide patients with information about appointments or non-clinical advice and guidance regarding their care.
4. Resolve complex queries, using analysis, experience and judgement to determine when to pass the caller on to a member of the clinical team, or when to escalate the call to a senior colleague. Where calls are passed on, ensure that the caller is reassured regarding expected response times and has further contact details if necessary.
5. Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members or departments as required.
7. Using hospital information systems, produce accurate correspondence for patients, GP’s and others involved in care, and ensure its timely dissemination to stakeholders.
8. Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values.
9. Use developed communication skills in order to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient.

Coordinating Care

1. Responsible for the administrative work within a designated specialty or department.
2. Receive and register referrals on hospital information systems in line with the Trust’s Elective Access Policy.
3. Book, or reschedule, appointments or diagnostics for patients, in accordance with the Trust’s Elective Access policy. Where this is not possible (i.e. due to capacity issues or patient choice), escalate and take ownership for managing the issue with support from the supervisor.
4. Proactively monitor the patient pathway in order to ensure that all elements of a patients care are arranged appropriately, and in a timely manner.
5. Identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid these, i.e. chasing diagnostic tests, results of tests.
6. Take part in PTL meetings.
7. Prepare information for MDT meetings.
8. Ensure adequate preparation for clinics or admissions, receive and collate reports of investigations such as blood tests and x-rays, and preparing information for clinical teams before the next clinical appointment of the patient.
9. Responsible for procuring items related to patient admissions, or contacting theatres for equipment.

Supporting Clinical Teams

1. Organise meetings for the clinical team, acting as secretariat for specialty meetings as required, which includes agenda preparation, minute taking, updating action trackers for example.
2. Provide diary management and support to the clinical team, including processing their leave arrangements, cancelling clinics and rebooking appointments when leave is approved.
3. Advise and

  • Pathway Coordinator

    7 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    We currently have a Permanent vacancy for a band 4 Pathway Coordinator Provide a comprehensive and quality administration service to the designated sub speciality of Ophthalmology. The Pathway Coordinator will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanent post as a Band 4 Patient Pathway Coordinator working within the Cardiology Intervention Service in the Cardiovascular Directorate. The Patient Pathway Coordinator will lead on validating pathways and ensuring patients are not lost to follow-up. By working closely with a wide range of clinical and managerial...

  • Housing Pathways Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Corus Consultancy Full time

    Job Title: Housing Pathways CoordinatorCorus Consultancy is seeking an experienced Housing Pathways Coordinator to join our team. As a Housing Pathways Coordinator, you will be responsible for supporting clients in temporary accommodation to access housing and other essential services. Key Responsibilities:Assess client needs and develop tailored support...

  • Healthcare Pathway Coordinator

    6 days ago

    London, Greater London, United Kingdom Kings College Hospital Full time

    Job SummaryWe are seeking an experienced Healthcare Pathway Coordinator to join our team at King's College Hospital NHS Foundation Trust. As a key member of the team, you will be responsible for coordinating patient pathways, ensuring seamless care and minimizing delays.Key Responsibilities:Coordinate patient pathways, ensuring timely referrals and...

  • Patient Pathway Coordinator

    7 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator to the join the Breast Surgery services at Guys Hospital. The Patient Pathway Coordinator will lead on the management of complex breast cancer pathway patients, providing support within the service, ensure that all administrative functions for patients from the time of GP referral to the...

  • Patient Pathway Coordinator

    7 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    An exciting opportunity has arisen to join the central RTT validation team as a pathway coordinator. In this role you will work across a range of multi-disciplinary teams in the management of patients’ treatment pathways. This includes guaranteeing the quality of data across a number of databases within the Trusts’ Patient Administration System (PAS) to...

  • Patient Pathway Coordinator

    7 days ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a substantive role as aBand 4 Patient Pathway Coordinatorworking within the Cardiology Service in theCardiovascularDirectorate. The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff and providing high standard of...

  • Patient Pathway Coordinator

    19 hours ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanent role as a Band 4 Patient Pathway Coordinator working for the Integrated Care Lambeth. This is an excellent opportunity for those looking to develop their experience and skills in administration and management. We are looking for a highly organised person who is able to prioritise a busy workload in a...

  • Patient Pathway Coordinator

    18 hours ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Diabetes & Endocrine department as a Band 4 Patient Pathway Coordinator. The role will involve supporting the clinical team to facilitate robust and effective outpatient and inpatient pathways. You will work closely with colleagues in both clinical and non-clinical capacities across the Medical Specialities...

  • Patient Pathways Coordinator

    6 days ago

    London, Greater London, United Kingdom Barts Health NHS Trust Full time

    Patient Pathways Coordinator - A Rewarding Career OpportunityAre you passionate about improving patient care and outcomes?We are seeking a highly motivated and experienced Patient Pathways Coordinator to join our team at Barts Health NHS Trust. As a key member of our department, you will play a crucial role in ensuring the delivery of high-quality cancer...

  • Patient Pathway Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Northampton General Hospital NHS Trust Full time

    Job Overview:">We are currently seeking a highly skilled Patient Pathway Coordinator to join our team at Northampton General Hospital NHS Trust.">This is an excellent opportunity for someone who is passionate about delivering high-quality patient care and has excellent organizational skills.">As a Patient Pathway Coordinator, you will be responsible for...

  • Care Pathway Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Sanctuary Personnel Ltd Full time

    Care Pathway Coordinator OpportunitySanctuary Personnel Ltd is looking for a highly skilled Care Pathway Coordinator to join our 16+ Leaving Care Service Team in Southwark, working full-time.Main Responsibilities:Care Planning: Develop and manage protection plans within a child protection framework, applying a proportionate and ethical approach to exercising...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanent post as a Band 4 Patient Pathway Coordinator working within the Diabetes & Endocrinology Department within the Medical Specialities Directorate. The Patient Pathway Coordinator will lead on validating pathways and ensuring patients are not lost to follow-up within the community and bariatric service in...

  • Patient Pathway Coordinator

    5 days ago

    London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    Breast Cancer Pathway Navigator Band 4 An exciting opportunity has arisen for a dynamic team player to join the team of Cancer MDT Coordinators based at the West Middlesex site on a 12 month fixed term contract. The Patient Pathway Navigator will be responsible for managing patients through their pathway. This role will comprise of tracking each patient on...

  • Pathway Service Coordinator

    2 weeks ago

    London, Greater London, United Kingdom London Tenders Full time

    Job Title: Pathway Service CoordinatorAbout UsLondon Tenders is a forward-thinking organization dedicated to improving mental health services in Islington. We are seeking an experienced Pathway Service Coordinator to join our team and contribute to our mission.The successful candidate will work closely with our mental health specialists to deliver a...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanentBand 4 Patient Pathway Coordinator working for Intermediate Care Lambeth & Southwark. The post holder will work across sites at the Whittington & Queens Road to support both integrated services. This role is 37.5 hours weekly and includes weekend work. This is an excellent opportunity for those looking to...

  • Patient Pathway Coordinator

    7 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Cardiac Surgery department as a Band 4 Patient Pathway Coordinator. The role will involve supporting a diverse team of consultant surgeons, registrars and nurse practitioners to facilitate robust and effective outpatient and inpatient pathways. You will work closely with colleagues in both clinical and...

  • Patient Pathway Coordinator

    6 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Evelina London Cleft and Paediatric Plastic Surgery Services as a Patient Pathway Coordinator. This vacancy is a permanent, full time (37.5 hours per week) Band 4 administrative role. This is a challenging and rewarding role which involves working across two busy services, where you will have the opportunity to...

  • Patient Pathway Coordinator

    7 months ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Exciting opportunity has arisen within the Paediatric Endocrine team for a Patient Pathway Coordinator. We are looking for efficient and enthusiastic coordinator to support our busy Paediatric Endocrine service and the operational running of the service. The individual will work closely with a range of roles at various levels to enhance the overall...

  • Patient Pathway Coordinator

    5 days ago

    London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    **Breast Cancer Pathway Navigator Band 4** An exciting opportunity has arisen for a dynamic team player to join the team of Cancer MDT Coordinators based at the West Middlesex site on a 12 month fixed term contract.