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Account Manager

3 months ago

Musselburgh, United Kingdom Atalian Servest Full time

**Job Reference: TS/PM/06-02/797**

**Job Title: Account Manager**

**Location: Musselburgh**

**Postcode: EH21 6UU** -**_Applicants must have the right to work in the UK_**

**Salary: Competitive**

**Contract**:Permanent**

**Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 40 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients. With various career paths available, our office-based teams are essential to our award-winning service delivery.

**Role Overview**

We are currently recruiting for an Account Manager to join our passionate and driven team in Musselburgh.

**Benefits
- Informal hybrid / flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Subsidised vending machines
- Access to ‘Wagestream’ - a financial well-being tool
- After 2 years working with us, you’ll get your birthday off work
- Wide range of retail discounts
- Regular social and charity events held in our offices
- Get involved in charity events in the local community

**Wellbeing
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**:

- Ensure that all works are delivered; Planned Maintenance Program, Reactive & Small Works volumes of the contract meet specifications and SLAs and provide technical and operational support to direct reports
- Overall Statutory & Non Statutory Responsibility for the contract
- Prime responsibility for H&S for all contract site teams - enhance behaving safely engagement maintaining a safe site culture
- Promote the completion quality and H&S checks to ensure works are being completed in line with the program, specification and CPP
- Work closely with the Account Director, to assist with the development and improve technical knowledge and impart personal site/engineering knowledge of the Clients property portfolio
- Provide technical support to business development functions as and when required
- Developing and maintaining strong relationships with clients, relevant stakeholders, staff, and external bodies to aid business development and retention
- Provide client reporting to support Monthly, QBR and Contract Annual Review Meetings
- Responsible for P&L performance and meeting financial budget
- Manage WIP, PPM Accruals and Debt
- Manage all contract costs and implement contract improvement plans
- Contribute to internal Contract Review Meetings - prepare contract performance report (Monthly, QBR & Annually)
- Develop Account plan - meeting strategic objectives and growth
- Own client relationship and manage contract retention plan
- Drive continuous improvement and innovation
- Implement Client Satisfaction Program - meet program expectations achieving client endorsement

**About You**:

- Hold a relevant H&S qualification for the position (IOSH, SMSTS).
- Excellent communication skills including presentation and written report writing.
- Good IT skills, including advanced Excel.

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.