Customer Service Advisor

6 months ago

Liverpool, United Kingdom Decathlon UK Full time

**LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?**

**IF YES, THIS IS THE PERFECT ROLE FOR YOU**
- As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose. The most important part of your role is to ensure that all customers leave delighted with our products and your service.**What will you benefit from?**
- **Career progression** - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless
- **Profit sharing scheme** - We’re one big international family who exclusively shares the profit we make with our employees.
- **We play sport together** and have regular team socials
- **Quarterly bonus scheme**:

- **Permanent contracts with fair pay**:

- We don’t believe in zero-hour contracts.
- **Cycle to work scheme**:

- 25% discount on a bike of your choice.
- **30% staff discount **on our Decathlon products.

**Discover more of our company benefits**
**here**
**.**

**Your Responsibilities**:

- **Customer Service** - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online
- **Merchandising** - Whether full time or part time, every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.
- **Team Player** - You will be part of a shop floor team of like-minded Sales Assistants, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
- Sound good so far? If so, here's the type of person we're looking for**Who Are You?**
- Someone looking to combine a passion for sport with work.
- A people person who is prepared to go the extra mile.
- Someone looking for a retail career with a difference
- Problem solver with excellent communication skills.
- Able to play as part of the team during the busiest times (weekends and holidays).

**Additional Information**:

- As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.**IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY**
- **External Job Advert Header**

**What’s involved?**
- Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll be responsible for:

- Problem solving
- Customer Service
- Proactive decision making
- Communication
- Product and sport knowledge
- Sound good so far? If so, here are the types of people that we’re looking for

**Who are you?**
- An active sporty person.
- People orientated with a high sense of service.
- Problem solver and creative thinker.
- Fluent in English with excellent written communication.

**LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?**

**IF YES, THIS IS THE PERFECT ROLE FOR YOU**
- As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose. The most important part of your role is to ensure that all customers leave delighted with our products and your service.**What will you benefit from?**
- **Career progression** - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless
- **Profit sharing scheme** - We’re one big international family who exclusively shares the profit we make with our employees.
- **We play sport together** and have regular team socials
- **Quarterly bonus scheme**:

- **Permanent contracts with fair pay**:

- We don’t believe in zero-hour contracts.
- **Cycle to work scheme**:

- 25% discount on a bike of your choice.
- **30% staff discount **on our Decathlon products.

**Discover more of our company benefits**
**here**
**.**

**Your Responsibilities**:

- **Customer Service** - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. D

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