Trainee Technical Customer Support Consultant

1 month ago


Worthing, United Kingdom Overline Network Consultants Ltd Full time

**Are you tech savvy? Do you want to jump start your career as a technical support consultant within a well-established business?**

**We are seeking a confident and eager to learn individual to join our unified business communications company. You must have a high level of personal organisation, be calm yet assertive when dealing with customer support queries and have the ability to learn and understand VOIP Telephone software packages.**

**Training Provided**:

- Hosted Telephony Systems
- Gamma/Horizon/Telco
- In-House support and technical training

**Key Responsibilities**:

- Pre-Sales Support and Pre-Staging of software and Equipment
- Design, install, test and maintain VOIP telephone systems
- Providing Remote and On-Site configuration and fault management support for customers Telephone system
- Providing Remote and On-Site configuration and fault management support for customers Network Infrastructure, including Routers, Switches, Wireless Access Points, Servers and Network Attached Storage
- Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC and Leased Lines
- Utilising our CRM system to ensure all client/supplier interaction is logged and tracked, ensuring notes are clear, detailed, and accurate to ensure a timely resolution for customers
- Responsible for managing own workload and effectively communicating with team members to ensure that tickets can be progressed correctly, referring to your Team Lead if required for additional information or investigation
- Working with field engineers to visit customers/employees if faults are escalated
- Ensure the department and company policies and SLA's are being followed

**Skills and experience required**:

- High level of customer service with exceptional telephone manner
- Ability to communicate clearly at all levels
- Ability to work in a team environment
- Keen to learn new technologies
- A flexible and positive approach toward problem solving with the ability to research solutions by utilizing all tools and resources at your disposal
- Ability to work in a fast-paced environment
- Excellent planning and organisational skills with the ability to prioritize, manage time effectively and work to tight deadlines
- Full UK Drivers Licence

**Desirable Skills**
- Providing Support for Windows 7/8/10, Server 2008//2012/2016, SBS 2008 and SBS 2011, Mac OS, Android and IOS
- IT skills including experience with Microsoft Excel, Word and Outlook
- a degree or equivalent in Information Technology preferably with a focus on Networks
- Experience of engineering activity with telephone systems, IT networking and IP Addresses

**The Benefits**:

- Holiday: 25 Days holiday + 8 bank holiday days.
- Loyalty Days: 1 day after first full year, 2 days after 2nd full year, 2 days after 5th full year
- Pension: 3% Employer contribution
- Training: Training plans through our partner academy tailored to your role
- Other: Subsidised parking within Worthing Town Centre

**Hours/Shifts**:

- Monday to Friday 9.00am to 5.30pm with 1-hour unpaid lunch break per day.

**Salary**:

- £18,000 per annum, raising to £20,000-£21,000 upon successful completion of probationary period

**Location**:

- Based in our Worthing office

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: Technical OVE
Expected start date: 01/02/2023



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