Current jobs related to Customer Service Consultant - Worthing, West Sussex - HSBC

  • Customer Sales Consultant

    1 month ago

    Worthing, West Sussex, United Kingdom Jones and Tomlin Full time

    Position OverviewCustomer Sales Consultant | Full Time - Weekend Availability Required | OTE £40,000At Jones & Tomlin, we pride ourselves on being a fully independent, family-owned enterprise with over 70 years of expertise in the realm of beds, mattresses, and bedroom furnishings.Important Note: Candidates must possess prior sales experience to be...

  • Personal Advisor

    2 weeks ago

    Worthing, West Sussex, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Personal Advisor to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Personal Advisor, you will play a vital role in supporting young people who are leaving the care of the Local Authority.Key ResponsibilitiesWork closely with individual young people to assess and meet their...

  • Customer Service Representative

    2 days ago

    Worthing, West Sussex, United Kingdom Barclay Meade Full time

    Job Title: Customer Service AdvisorBarclay Meade, a prominent company in the water sector, is seeking a dedicated Customer Service Advisor to support their customer service team.Key Responsibilities:Deliver exceptional customer service by handling enquiries and resolving issues efficientlyManage administrative tasks to support the customer service...

  • Customer Service Representative

    2 days ago

    Worthing, West Sussex, United Kingdom Barclay Meade Full time

    Job Title: Customer Service AdvisorBarclay Meade, a prominent company in the water sector, is seeking a dedicated Customer Service Advisor to support their customer service team.Key Responsibilities:Deliver exceptional customer service by handling enquiries and resolving issues efficientlyManage administrative tasks to support the customer service...

  • Customer Service Representative

    2 days ago

    Worthing, West Sussex, United Kingdom Matchtech Full time

    {"Job Title": "Customer Service Advisor", "Job Description": "Key ResponsibilitiesDeliver exceptional customer service by responding to inquiries and resolving issues efficientlyManage administrative tasks to support the customer service teamMaintain accurate records and documentationAdhere to company procedures and policies to ensure consistent service...

  • Customer Service Representative

    2 days ago

    Worthing, West Sussex, United Kingdom Matchtech Full time

    {"Job Title": "Customer Service Advisor", "Job Description": "Key ResponsibilitiesDeliver exceptional customer service by responding to inquiries and resolving issues efficientlyManage administrative tasks to support the customer service teamMaintain accurate records and documentationAdhere to company procedures and policies to ensure consistent service...

  • Customer Service Representative

    7 days ago

    Worthing, West Sussex, United Kingdom Lidl Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide outstanding customer service and respond to...

  • Customer Service Representative

    5 days ago

    Worthing, West Sussex, United Kingdom Barclay Meade Full time

    Job OverviewBarclay Meade is seeking a dedicated Customer Service Advisor to provide exceptional support to our clients in the water sector.Key ResponsibilitiesDeliver outstanding customer service by efficiently handling enquiries and resolving issuesManage administrative tasks to support the customer service team, ensuring seamless service deliveryMaintain...

  • Customer Service Representative

    5 days ago

    Worthing, West Sussex, United Kingdom Barclay Meade Full time

    Job OverviewBarclay Meade is seeking a dedicated Customer Service Advisor to provide exceptional support to our clients in the water sector.Key ResponsibilitiesDeliver outstanding customer service by efficiently handling enquiries and resolving issuesManage administrative tasks to support the customer service team, ensuring seamless service deliveryMaintain...

  • Customer Service Coordinator

    2 weeks ago

    Worthing, West Sussex, United Kingdom Page Personnel Full time

    About the Role:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator at Page Personnel. As a key member of our Customer Service Department, you will play a vital role in ensuring the smooth operation of our customer-focused services.Key Responsibilities:Manage customer inquiries and complaints...

  • Customer Service Representative

    2 weeks ago

    Worthing, West Sussex, United Kingdom Lidl Full time

    We are seeking a highly motivated and customer-focused individual to join our Store team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Key Responsibilities:Provide excellent customer service, responding to...

  • Customer Service Representative

    2 weeks ago

    Worthing, West Sussex, United Kingdom Lidl Full time

    We are seeking a highly motivated and customer-focused individual to join our Store team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Key Responsibilities:Provide excellent customer service, responding to...

  • Customer Service Representative

    2 weeks ago

    Worthing, West Sussex, United Kingdom Lidl Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and supporting the smooth operation of our store.Key ResponsibilitiesProvide excellent customer service, responding to customer...

  • Customer Service Representative

    2 weeks ago

    Worthing, West Sussex, United Kingdom Lidl Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and supporting the smooth operation of our store.Key ResponsibilitiesProvide excellent customer service, responding to customer...

  • Customer Service Representative

    2 days ago

    Worthing, West Sussex, United Kingdom Lidl Full time

    Lidl is a dynamic and fast-paced company that values its employees. As a Customer Assistant, you will be part of a close-knit team that works together to provide excellent customer service. **Key Responsibilities:** * Provide exceptional customer service, ensuring a positive shopping experience for all customers * Maintain a clean and organized store...

  • Customer Service Representative

    2 days ago

    Worthing, West Sussex, United Kingdom Lidl Full time

    Lidl is a dynamic and fast-paced company that values its employees. As a Customer Assistant, you will be part of a close-knit team that works together to provide excellent customer service. **Key Responsibilities:** * Provide exceptional customer service, ensuring a positive shopping experience for all customers * Maintain a clean and organized store...

  • Customer Service Representative

    1 week ago

    Worthing, West Sussex, United Kingdom Lidl Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    1 week ago

    Worthing, West Sussex, United Kingdom Lidl Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    3 weeks ago

    Worthing, West Sussex, United Kingdom Hunters Recruitment & Training Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Advisor to join our prestigious client's team. As a Customer Advisor, you will be responsible for providing exceptional customer service and negotiating payments with customers in a quality-controlled environment.Key ResponsibilitiesTalking to Customers: Engage with a high volume of...

  • Customer Service Representative

    2 weeks ago

    Worthing, West Sussex, United Kingdom Cabot Credit Management Group Limited Full time

    We are seeking a professional and customer-focused individual to join our team at Cabot Credit Management Group Limited as a Call Centre Agent.As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, helping them to address their financial situations and find solutions that meet their...

Customer Service Consultant

4 months ago

Worthing, West Sussex, United Kingdom HSBC Full time

Job description

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further.

Within this role you will;

  • Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
  • Play an integral part in customer education around HSBC digital services and fraud awareness
  • Identify customers who are in vulnerable situations and determine the best way we can support them
  • Help our customers with more complex banking needs to ensure they feel supported in their choices

Requirements

What do I need to be successful?

  • Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
  • The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
  • Be resilient to a continuous changing environment

When & Where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday)

We are currently recruiting Full and Part Time Customer Service Opportunities across various Branches in our Local Market which include:

Brighton Area including..

  • Storrington
  • Worthing Goring Rd
  • Worthing Warwick St

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You'll Get

We offer an attractive starting salary of £ based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

  • Over six weeks' holiday. This includes bank and public holidays with the option to buy more
  • Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
  • A market-leading employer Pension contribution
  • BUPA Healthcare
  • Life Assurance, equivalent to four times your annual salary
  • Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
  • Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Recruitment Helpdesk:

Email:

Telephone:

Apply