Customer Support Consultant
2 weeks ago
Rainbow Recruitment Services are recruiting for a **Customer Support Consultant **to join their client, a pioneer in the UK telecommunications and office technology industry for almost 30 years.
Based out of their **Worthing Town Centre** offices, you will be joining a dynamic, customer-focused team that helps companies get the best business communications, cloud and data services.
Reporting directly to the Operations Manager, **you will be responsible for**:
- Delivering a consistently high level of customer service
- Maintaining and develop client accounts
- Engaging with customers regarding solutions that may better suit their needs and to help grow their business.
- Assisting customers with day-to-day issues and queries
- Proactively assessing the needs of clients to resolve issues efficiently and accurately
- Answering inbound calls to published time frames
- Processing cancellations
- Assisting with Special Projects
- Proactively Retaining Customers
- Keeping clients informed throughout the process of their order
- Ensuring correct procedures are followed for escalations, and meeting SLAs
- Resolving allocated tickets within the required SLAs
**You will have**:
- The ability to take ownership of tasks
- Excellent communication skills
- Excellent interpersonal skills
- Natural flair for delivering high levels of Customer Service
- Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines
- Experience working as a Team player - understanding the importance of collaborative working
- Excellent IT skills (including Microsoft Office)
- Excellent attention to detail achieving high levels of accuracy
**Working Hours**:
Monday to Friday 9.00am to 5.30pm (with the possibility of extra hours if required to meet deadlines).
**The package**:
- £20,000 - £23,000 per annum
- Commission for achieving set KPI’s.
- 33 days holiday (including Public Bank Holidays)
- Pension Contribution
- Subsidised Town Centre Parking
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£23,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: One location
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