Customer Support Consultant

1 month ago


Worthing West Sussex, United Kingdom Jago Consultants Full time

Reporting to Operations Manager to provide Customer Service and Provisioning Support, including but not limited to:

  • High level of customer service with exceptional telephone manner
  • Ability to maintain and develop client accounts.
  • Ability to engage with customers regarding solutions that may better suit their needs and to help grow their business. • Confident in helping customers on day-to-day issues and queries.
  • Proactively assess the needs of the client and resolve issues efficiently and accurately.
  • Answer inbound calls in the published time frame & in the correct manner.
  • Assist with Special Projects
  • Proactively Retaining Customers
  • Understand and confidently arrange and provide licences, CPS, WLR, Data, Number Porting, Number Management and SIP Services covering all aspects of orders. Ensuring all dates are aligned where possible and keeping the client informed throughout the process of the order.
  • Ensure correct procedures are followed for escalations and meeting SLAs
  • Monitor and process all orders, including escalations.
  • Resolving allocated tickets within the required SLAs

Skills and experience required:

  • Previous experience in a similar role is desirable but not essential.
  • To be strong & assertive
  • Ability to take ownership of tasks.
  • Excellent interpersonal skills, the ability to work cross-functionally and interact confidently with multiple departments (both internal and external)
  • Natural flair for delivering high levels of Customer Service
  • Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines
  • Team player – understand the importance of collaborative working.
  • Excellent IT skills and confidence using Business Management systems (Autotask), proficient in MS Office packages.
  • Excellent attention to detail achieving high levels of accuracy.

The Benefits

  • Hours: Monday to Friday 9:00 to 17:30, 1-hour unpaid lunch
  • Holiday: 25 days holiday + 8 bank holiday days Loyalty Days: 1 day after first full year, 2 days after 2nd full year, 2 days after 5th full year
  • Pension: 3% Employer contribution
  • Training: Training plans through our partner academy tailored to your role.
  • Other: Subsidised parking within Worthing Town Centre
By submitting this form you agree to our privacy policy. Candidate Registration

Register your details with us by completing our online form and attach a copy of your curriculum vitae. We will contact you to discuss your personal needs and keep you updated with any relevant vacancies.

“You guys make it personal and go the extra mile to help. Thanks so much”

N Ball

“Definitely stood out against other agencies”

“Amazing Company not like the rest of the recruiters out there. Really listened to my wants/needs and will definitely recommend to my friends/colleagues”

P Saso

“The culture of this company is great and everyone I worked with was amazing.”

“Fantastic – they were brilliant. Best agency ever”

S Dunlop

“Karen has been a great help in my Career change and I will be sure to recommend you guys to my friends and colleagues”

“Brilliant help from Andy hats off to him”

B Friend

“You guys make it personal and go the extra mile to help. Thanks so much”

N Ball

“Definitely stood out against other agencies”

“Amazing Company not like the rest of the recruiters out there. Really listened to my wants/needs and will definitely recommend to my friends/colleagues”

P Saso

“The culture of this company is great and everyone I worked with was amazing.”

#J-18808-Ljbffr

  • Worthing, United Kingdom Overline Network Consultants Ltd Full time

    **Are you tech savvy? Do you want to jump start your career as a technical support consultant within a well-established business?** **We are seeking a confident and eager to learn individual to join our unified business communications company. You must have a high level of personal organisation, be calm yet assertive when dealing with customer support...

  • Sales Manager

    23 hours ago


    West Sussex, United Kingdom Holt Executive Full time

    Do you thrive on building strong relationships and developing winning sales strategies?  Holt Executive are seeking a highly motivated Sales Manager – Customer Support to join a leading design and manufacturing business in West Sussex. The Sales Manager – Customer Support will leverage their expertise to identify strategic growth opportunities and...


  • Worthing, United Kingdom NonStop Consulting Ltd Full time

    NonStop Consulting is looking to recruit a Customer & Community Experience Portfolio Support Manager for a private utility company responsible for the public wastewater collection and treatment. The client is looking for a professional who will be responsible for maintaining, managing, and improving the change and programme controls for this area to enable...


  • Worthing, West Sussex, United Kingdom Jago Consultants Full time

    Home Jobs Senior Governance, Risk & Compliance Consultant Senior Governance, Risk & Compliance Consultant An exciting opportunity has arisen for an experienced Senior Governance, Risk & Compliance Consultant to join a fantastic, hard working team on the West Sussex Coast. As a consultant, you’ll be delivering various consultancy services to our...

  • Customer Team Leader

    51 minutes ago


    Worthing, West Sussex, United Kingdom Co-op Digital Full time

    Customer Team Leader Location: 3-5 Field Place Parade, Goring On Sea, Worthing, BN12 6BS Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 5am (store opening), afternoons, late evenings to 11pm (store closing) and weekends, to be discussed at...


  • West Sussex, United Kingdom NonStop Consulting Ltd Full time

    NonStop Consulting is currently hiring for a renowned utilities company a Customer and Community Experience Portfolio Support Manager to support the CX Head of Programmes and Change and the programme delivery managers, who in turn support the heads of functionand SMEs in driving and assuring delivery of their change agendas and projects across customer and...

  • Customer Assistant

    7 days ago


    Worthing, West Sussex, United Kingdom LIDL Full time

    New Store Opening Unit Lyons Way BN14 9FB Worthing Contract Full Time Experience Level Entry Level Employment Area Store Reference Number 407907 Summary Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...


  • Worthing, West Sussex, United Kingdom Peopleforce Recruitment Ltd Full time

    Customer Service Administrator We are looking for a Customer Service Admin firstly working under a 3 month temporary contract, with potential for it to be extended further. This is working for one of our long standing clients in Worthing, who specialise in pharmaceutical manufacturing. Previous customer service/call centre experience would be an...


  • Worthing, West Sussex, United Kingdom Sussexcommunity Full time €25,000

    CAMHS Consultant Psychiatrist - West Sussex Community (attracts RRP) Coastal CAMHS Service (Chichester and Worthing) have an exciting opportunity for a permanent, Child and Adolescent Mental Health (CAMHS) Consultant Psychiatrist to join their locality team. This is an exciting opportunity to play an integral part in prioritising the delivery of a safe,...


  • Worthing, West Sussex, United Kingdom Sussexcommunity Full time €25,000

    CAMHS Consultant Psychiatrist - West Sussex Community (attracts RRP) Coastal CAMHS Service (Chichester and Worthing) have an exciting opportunity for a permanent, Child and Adolescent Mental Health (CAMHS) Consultant Psychiatrist to join their locality team. This is an exciting opportunity to play an integral part in prioritising the delivery of a safe,...

  • Broker Support

    1 month ago


    Worthing, United Kingdom Warwick Davis (Insurance Consultants) Ltd Full time

    **About us** Warwick Davis (Insurance Consultants) Ltd is a small, Family owned and operated Commercial Insurance Brokerage in Worthing. We are professional, agile, and our goal is to make our Clients' feel like the most important people in the negotiation. Our work environment includes: - Modern office setting - spacious layout - Full Air...


  • Cheshire West & Chester, Cheshire, United Kingdom Laura Anne Hospitality Consultant Ltd Full time

    Trainee Hospitality Consultant Pay: £15 per hour Contract: Casual Agreement 0-48 hours variable, including evenings, weekends and late nights Holidays: Statutory Start date: ASAP Location: Chester / North Wales Who we are: Established in 2020, Laura Anne Hospitality is a hospitality consultancy. We work with various businesses in the hospitality...


  • Worthing, West Sussex, United Kingdom Cloister Resourcing Ltd Full time

    As a Communications lead, you’ll be empowered to make a difference to a range of customers. Your passion for putting the customer at the heart of everything you do, will play a vital role in supporting the delivery of business objectives as the business continues its transformation journey. Reporting to the head of Customer Experience, you’ll be...


  • Worthing, West Sussex, United Kingdom Cloister Resourcing Ltd Full time

    As a Communications lead, you’ll be empowered to make a difference to a range of customers. Your passion for putting the customer at the heart of everything you do, will play a vital role in supporting the delivery of business objectives as the business continues its transformation journey. Reporting to the head of Customer Experience, you’ll be...


  • Worthing, West Sussex, United Kingdom Sussex Partnership NHS Foundation Trust Full time

    Coastal CAMHS Service (Chichester and Worthing) have an exciting opportunity for a permanent, Child and Adolescent Mental Health (CAMHS) Consultant Psychiatrist to join their locality team. This is an exciting opportunity to play an integral part in prioritising the delivery of a safe, effective and caring service to those children and young people...

  • Ict Consultant

    1 month ago


    Worthing, United Kingdom TurnITon Full time

    **ICT Consultant** **Worthing, West Sussex** **£24,000 - £30,000** **Turn IT on are looking for and enthusiastic and motivated ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team in West Sussex.** You will be responsible for maintaining all IT hardware and services...


  • Worthing, West Sussex, United Kingdom Capgemini Full time

    SAP Graduate Technology Consultant Programme – April and September 2024 (Worthing) Location: Worthing Intakes: April and September 2024 Reward: 30,000 + Benefits Package   Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative...


  • Greater Cheshire West and Chester Area, United Kingdom Laura Anne Hospitality Consultant Ltd Full time

    Trainee Hospitality Consultant Pay: £15 per hour Contract: Casual Agreement 0-48 hours variable, including evenings, weekends and late nights Holidays: Statutory Start date: ASAP Location: Chester / North Wales Who we are: Established in 2020, Laura Anne Hospitality is a hospitality consultancy. We work with various businesses in the...


  • West Sussex, United Kingdom Infor Full time

    **General information**: - Country United Kingdom- City West Sussex- Department Consulting Services- Job ID 35553**Description & Requirements**: **Placement Year Program - Technical Consultant, Associate** **Location: Crawley, UK** **Start: 3rd July 2023** Join one of the largest, most innovative software vendors in the World. We are looking for...

  • Consultant, Associate

    2 hours ago


    West Sussex, United Kingdom Infor Full time

    **General information**: - Country United Kingdom- City West Sussex- Department Consulting Services- Job ID 34060**Description & Requirements**: **Placement Year Program - Technical Consultant, Associate** **Location: Crawley, UK** **Start: 3rd July 2023** Join one of the largest, most innovative software vendors in the World. We are looking for...