Customer Account Handler

4 weeks ago


Worthing, United Kingdom Homewise Ltd Full time

**Job description**

**The Role**

As a part of a passionate, enthusiastic and driven team, Customer Account Handler will be the first point of contact for all sales opportunities at Homewise.

You will provide customers with details of our products and services whilst capturing information which will determine if our products might be suitable. You will be looking to gain commitment throughout your journey with the customer. The role does involve working to meet achievable targets.

The basic salary for this role is £25,000, with a total of £28,500 OTE.

This role provides a clear progression path to the more senior Customer Account Manager role.

**In this role you will be**:

- Generating valuations with partner agents for customers who require one.
- Providing customers with details of products and services bespoke to their position in the Homewise sales journey.
- Gaining commitment from your customers to move to the next stage. Ensuring our product suits their needs and is a viable option for them.
- Consulting with key stakeholders and coordinating with the Customer Account Manager's diaries for optimum efficiency.
- Developing great relationships with all your customers, understand their goals and aspirations. Create original and pragmatic solutions to overcome any objections stopping the customer achieving their goals.
- Referring to the call flow when discussing plan details with customers. Using call flows to discuss our products with your customers at the earliest stages of the customer journey.
- Update company CRM after every customer interaction with relevant, accurate notes that reflect conversations had with your customers.
- Gaining commitment from your customers to our products and own all your customer interactions. Representing the company values, compliance policies and principles in every interaction.
- Overcoming and responding to objections raised by customers. Be proactive and pragmatic with finding solutions.
- Passing all quality and compliance elements required of your role.

**Experience and Qualifications**
**Customer Account Handler** **will have**:

- Experience of working in sales environment.
- Confidence in communicating with customers over the telephone in a target driven environment.
- Strong communication skills both written and verbal, especially over the telephone.
- A friendly and approachable demeanour.
- A proactive nature.

**Customer Account Handler** **will ideally have**:

- Telephone and video-based sales experience.
- Experience of working in the property industry.
- Experience working in an FCA environment.
- MS Dynamics knowledge and experience.

**Key skills and personal qualities**
- Excellent communicator - both written and verbal
- Good and active listening
- Target Driven
- Problem solving
- PC literate
- Good diary management and organisation
- Ability to work well as part of a wider team

This role is a full-time permanent role. Salary is £25,000 per annum with on target earnings of £28,500 per annum.

**A bit about us**

At Homewise, we help change the lives of people aged 60+ through our Home for Life Plan; enabling them to live in their dream home for much less than the market value and create security for their future too.

We're a family run business and have been helping people find their ideal home for over 50 years. Our family values form the foundations of our business - our team are our number 1 priority, and our customers' wellbeing is at the core of everything we do.

Whilst our office is in Worthing, we help people across England and Wales. It's a great time to be joining our growing business as we develop plans for national, digitally led, expansion, and continue to invest into our systems and teams to deliver our plans to help hundreds more people this year.

We pride ourselves on the first-class service delivered to customers and are always looking for ways to improve not only our service but our systems, communications, and marketing practices to drive our performance. We look forward to meeting more like-minded people to join our growing teams.

**What’s in it for you?**

From our large open plan office that’s just a stone’s throw from the beach and a 10-minute walk from the rail station, we take care of our people by providing:

- Competitive salary with yearly reviews*
- Uncapped commission
- Holiday entitlement starts at 25 days plus bank holidays and increases with length of service
- Homewise Rewards (our in-house recognition programme)
- Regular Health & Wellbeing initiatives
- In-house Learning and Development department
- Mental Health First Aiders
- Company pension scheme*
- Enhanced sick pay scheme*
- Corporate NHS cash back scheme*
- Employee Assistance Programme*
- Regular social and charity-focused events, as well as volunteering opportunities
- Worthing town centre location
- *applicable for some roles after qualifying period_

Any personal information you share with us will be treated in line with our compa



  • Worthing, United Kingdom Homewise Ltd Full time

    **Job description** **The Role** As a part of a passionate, enthusiastic and driven team, Customer Account Handler will be the first point of contact for all sales opportunities at Homewise. You will provide customers with details of our products and services whilst capturing information which will determine if our products might be suitable. You will be...


  • Worthing, United Kingdom British Fleet Services Full time

    British Fleet Services are looking for a new member for our growing team! We are excited to have a role for a Claims Handler required. You will be working as part of a vibrant, positive and committed team to help grow the business and reach our goals. British Fleet Services is a continuously developing company working with drivers for van rentals, working...


  • Worthing, United Kingdom LDS Leak Detection Specialists Ltd Full time

    **Job title**: Administrative Assistant (Call Handler) **Location**: Worthing, West Sussex **Job type**: Full time **Reports to**: Lisa Hannington, Director **Salary**: Depending on experience **Closing date**:Sunday 25th June 2023, 19:00 **Profile**: Are you meticulous and detail orientated? Do you thrive in a busy environment that requires...


  • Worthing, United Kingdom Accountancy Recruitment Full time

    This is a lovely opportunity for an experienced accounts administrator or bookkeeper to run the accounts for a well-respected company based in central Worthing (with parking!). Here is an overview of the role: - Daily use of Sage Line 50 and Excel. - Purchase ledger including creating and maintaining supplier accounts, matching invoices/delivery notes...


  • Worthing, United Kingdom Cloister Resourcing Ltd Full time

    As a Communications lead, you’ll be empowered to make a difference to a range of customers. Your passion for putting the customer at the heart of everything you do, will play a vital role in supporting the delivery of business objectives as the business continues its transformation journey. Reporting to the head of Customer Experience, you’ll be...


  • Worthing, United Kingdom The Letting Partnership Full time

    **Who We Are**: The Letting Partnership provide outsourced support to letting agents across the UK in the sphere of client money protection. Our reputation continues to grow thanks to the unrivalled customer service, dedication and expertise of our colleagues. Our client base has tripled in the last two years and we have ambitious plans for growth next...


  • Worthing, United Kingdom The Letting Partnership Full time

    **Who We Are**: The Letting Partnership provide outsourced support to letting agents across the UK in the sphere of client money protection. Our reputation continues to grow thanks to the unrivalled customer service, dedication and expertise of our colleagues. Our client base has tripled in the last two years and we have ambitious plans for growth next...


  • Worthing, United Kingdom Cloister Resourcing Ltd Full time

    As a Communications lead, you’ll be empowered to make a difference to a range of customers. Your passion for putting the customer at the heart of everything you do, will play a vital role in supporting the delivery of business objectives as the business continues its transformation journey.Reporting to the head of Customer Experience, you’ll be...


  • Worthing, United Kingdom Yeomans Limited Full time

    Accounts Assistant - Yeomans Group Worthing Yeomans Limited is a successful, privately-owned motor retail business which operates thirty-three dealerships and represents eleven franchises. Several Yeomans dealerships are among the UK top performers in their respective franchises. Operating locations span the South coast of England from Bexhill-on-Sea in...


  • Worthing, United Kingdom Adecco Full time

    **Senior Customer Programme Lead - £700-800 PD - Worthing (Hybrid) - Contract** Our utilities client is currently seeking Senior Customer Programme Lead that will have overall responsibility for creating the plans and capability required to deliver the improvements and changes needed to deliver the customer plan through their delivery team and other senior...

  • Customer Service

    1 week ago


    Worthing, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in...

  • Finance Assistant

    6 days ago


    Worthing, United Kingdom EV Chargers Ltd Full time

    Our team is full of passionate individuals dedicated to renewable energy and providing a sustainable future for generations to come. This passion and dedication is helping us become one of the market leaders in the EV Charger Market. We are seeking a Finance Assistant with 2 years' experience in finance and accountancy to join our fast-growing...

  • Bookkeeper

    3 weeks ago


    Worthing, United Kingdom EV Chargers Ltd Full time

    Our team is full of passionate individuals dedicated to renewable energy and providing a sustainable future for generations to come. This passion and dedication is helping us become one of the market leaders in the EV Charger Market. We are seeking a Bookkeeper with 2 years' experience in finance and accountancy to join our fast-growing team. Reports to:...

  • Credit Controller

    1 day ago


    Worthing, United Kingdom Accountancy Recruitment Consultants Ltd Full time

    This is a terrific new opportunity with one of the area's leading industrial companies which has an ever-increasing international customer base. The role of credit controller reports to the finance director and is key to the efficiency and success of both the accounts function and the business itself. You will have responsibility for all aspects of accounts...

  • Credit Controller

    3 days ago


    Worthing, United Kingdom Accountancy Recruitment Full time

    This is a terrific new opportunity with one of the area's leading industrial companies which has an ever-increasing international customer base. The role of credit controller reports to the finance director and is key to the efficiency and success of both the accounts function and the business itself. You will have responsibility for all aspects of accounts...


  • Worthing, West Sussex, United Kingdom Cloister Resourcing Ltd Full time

    As a Communications lead, you’ll be empowered to make a difference to a range of customers. Your passion for putting the customer at the heart of everything you do, will play a vital role in supporting the delivery of business objectives as the business continues its transformation journey. Reporting to the head of Customer Experience, you’ll be...


  • Worthing, United Kingdom Accountancy Recruitment Full time

    My client is **Overline Network Consultants Ltd**., a successful telecommunications and IT service provider based in a vibrant and modern office in Worthing town centre. The new opportunity of customer billing administrator is a key role within the finance team, dedicated to ensuring valued customers are billed each month in an accurate and timely manner....


  • Worthing, United Kingdom Mitie Full time

    **Ref: 33421** **Store Protection Officer - Waitrose - Worthing** **Rate of pay: £11.38 per hour** **Weekly hours: 48h** **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. - Delivering results...


  • Worthing, United Kingdom Omega Recruitment Full time

    Please note these roles require a mix of home and office working. The position is full time, based in Worthing. Please note we require the person for 6 weeks, but this may lead to extensions or possible permanent employment. **Key Accountabilities**: **The specific accountabilities of this flexible role may alter from time to time in order to meet the needs...


  • Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    This is an ideal opportunity for someone wishing to start a Career in Finance, or someone who is looking to return back to work. Experience within an AP environment is essential Reporting to the AP Supervisor you will be responsible for the efficient processing and payment of supplier invoices. You will need to be flexible, adaptable, and hard...