Customer Service Advisor

4 months ago


Belfast, United Kingdom HCLTech Full time

**About HCL.**

HCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centres and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

**Come and work with us. Are You Looking A New Change In Career? Are You Looking a Job Based in Belfast City?**

HCL have an exciting opportunity And Want To Share This With You.

We Are Looking For Customer Service Executives For Our Clients Based In Belfast City Centre,

We Are Conveniently Located On Great Victoria Street.

**Your Responsibilities**:
**Managing Our Inbound Customer Service Via Telephone.**
- Providing A High Standard Of Customer Service To Our Customers.
- Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures.
- Using And Implementing Feedback Given From Coaching And Monitoring Sessions.
- Maintaining High Standard Data Security And GDPR Regulations.
- Following Your Assigned Daily Schedules and Tasks.
- Managing Complaints

**What Are We Looking For?**
- Somebody With A Passion For Good Customer Service
- Excellent Written And Verbal Communication Skills.
- Punctual And Conscient.
- Good Attention To Detail.

**Hours**:

- 40 Hours per week.
- Monday - Friday 08:00 - 19:00 & 1 In 3 Saturdays 08:00-12:00

**Salary**:

- £12.00 per hour
- Paid fortnightly

**Requirements**:

- At Least 6 Months Customer Service Or Contact Centre Experience
- Full Time Availability
- ID & Right To Work Required (Passport Or Birth Certificate)
- Immediate Start
- Basic Access NI check / Credit check is required once successful.

**criteria and would like to be part of our team then we would love to hear from you.**

**HCL_BSERV**

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: PEAR



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