Service Controller
2 weeks ago
_**Carlisle Refrigeration Limited / Thermo King Northern**_
We are currently looking to recruit a **Service Controller / Administrator** based at our Head Office in Carlisle.
- **About us**:_
We are one of the UK’s leading independent vehicle transport temperature control companies established in the 1970’s. We are an authorised sales & service dealer for Thermo King / Frigoblock, a worldwide leader in vehicle transport temperature control.
- _
You will be working as part of a team in the efficient day to day running of the service department, duties will include the following:
- Taking telephone calls from customers and engineers.
- Recording details of breakdowns and services, organising engineer’s attendance and following customer’s procedures in relation to the repair / service of their equipment.
- Preparing quotes to gain authorisation for any work & parts required
- Liaising with the Parts department to arrange shipment of parts to sites for engineers
- Tracking work to keep customers informed of the progress and charges.
- Data input, including processing engineers work orders and time sheets on a daily basis
- Able to provide high quality, excellent customer care and front line support to both customers and colleagues in the team.
- Have a confident Telephone Manner & be computer literate
- Experience in a service environment would be an advantage but not essential.
- **Employee Benefits**:_
- Working Hours, Monday - Friday 8.30 - 17.00 hours (37.5 Hours per week)
- 23 Days Annual Holiday (this will increase with time served) and all Bank Holidays
- Company Pension Scheme and Life Assurance.
- Salary negotiable depending on experience
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Life insurance
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 21/04/2023
Reference ID: Service 30/09/22
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