Assistant Service Supervisor

3 weeks ago

Carlisle, United Kingdom Scot JCB Group Full time

We are looking for a skilled Assistant Service Supervisor to join our team in Carlisle. This role involves visiting a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard, and assisting the Service Supervisor with all areas of the service department. This is a vital role in the business as you will help to lead our engineers and apprentices.

This role is a great progression opportunity for an engineer looking to take the next step in their career. 

Salary: Competitive hourly rate plus overtime and bonus

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 17 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

Key duties and responsibilities:

  • Answer service calls, book in and price work
  • Organise and distribute work and job cards to engineers and apprentices in a timely manner
  • Review job cards and work closely with the warranty team
  • Manage work in progress
  • Invoice jobs in a timely fashion; 3 days for warranty,10 days for retail, no jobs older than 60 days
  • Work to company response times; breakdowns in 4 hours, routine repairs in 2 days, services in 7 days
  • Approve daily timesheets
  • Organise the emptying of skips and removal of waste oil and filters
  • Maintain safety standards and implementations of company policy and procedures
  • Complete monthly depot and van inspections
  • Manage engineers and always ensure a tidy workshop

Behaviours:

  • Confidently lead a team of engineers and apprentices
  • Develop and manage the team to strengthen productivity and quality control in the workshop
  • Be on hand to support engineers with technical queries and problem solving
  • Mentor the apprentice engineers on an ongoing basis
  • Work closely with the parts and sales teams
  • Ensure compliance with all health and safety procedures and promote a safe working environment
  • Flexible and positive outlook with an outgoing approach to work
  • Maintain a clean and tidy depot, workshop, and engineer vans

Skills and Knowledge:

  • Relevant experience and qualifications e.g., City and Guild, NVQ or SVQ qualifications in an engineering discipline 
  • At least three years’ experience as a technician
  • Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
  • Ability to prioritise tasks and work well in a busy environment, plus strong attention to detail
  • Great customer service skills and the ability to build rapport with our customers
  • Good IT skills and working knowledge of Microsoft applications

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