Workshop Controller/supervisor

3 weeks ago

Carlisle, United Kingdom Volvo Truck and Bus South & East Full time

**Workshop Controller/Supervisor**

We are recruiting within our Carlisle site for a Workshop Controller/Supervisor.
- **Competitive salary**:

- **Company bonus scheme**:

- **Generous holiday entitlement**:

- **Excellent benefits**

**Are you ready for that next step?**
As a key member of the dealer management team, the Workshop Controller/Supervisors core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure. You will be ensuring that CSR’s are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. You will be directly responsible for supervising a shift of staff, ensuring that vehicle repairs are carried out to the highest possible standard. Your role will be to ensure the team carry out repairs in a timely manner, following proper processes. You will be delegating jobs, acting as a point of contact for issues/concerns on jobs, organising extra cover for shifts when needed, ensuring H&S guidelines are adhered to, signing off e-services ensuring all work is documented, challenging Technicians when required to maintain high performance and standards of conduct, and carrying out other meetings with Technicians such as return to work meetings after sickness.

**Principal Responsibilities**
- Provide focussed management to the service department team, to ensure Genuine Volvo Service process steps are adhered to at all times.
- Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
- Manage the performance of the service department to ensure that KPI targets are achieved.
- Manage and plan workshop / support resources to ensure that OTI process requirements can be fulfilled on each shift.
- Manage hand over of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from customer (Retail or Internal.)
- Supervise a team of technicians ensuring that work is carried out as efficiently as possible
- To ensure that you and your team are following the Genuine Volvo Service Process Maps
- Proactively select and develop lead/master technician to be able to stand in for specified supervisory tasks during times of peak activity.
- Ensure technicians are fully briefed on job requirements and budgets (VST times) per up-front job specifications
- Manage workshop work-in-progress versus job specification time budgets (VST times) and provide timely updates on progress to CSR (or customer when out of hours
- Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets (VST times)
- Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions
- Specify repair solutions to facilitate the production of quotes / works orders using chassis-specific IMPACT job content / packages (VST / parts)
- Specify repair solutions for defects / minor defects found during service or other planned work
- Ensure Volvo time recording procedures are complied with including correct use of X codes as per productivity policy
- Ensure timely hand over of completed, fully specified jobs to CSR for invoicing
- Carry out effective shift hand over including any outstanding repair order & customer issues
- Check that all work is supported by formal customer authorisation prior to starting
- Ensure the shift team work to the criteria laid down in the Company Health and Safety policy
- Be responsible for the Workshop environment, Volvo Special tools & equipment used during the shift & report any deficiencies.

**Knowledge**

**General**
- Significant experience of working as a technician within the motor vehicle industry
- Good knowledge of VOSA requirements and MOT testers manual.
- An understanding of Operators License Laws and Regulations

**Volvo Knowledge** (acquired through training)
- Warranty & Contract scope & procedures
- Knowledge of workshop KPI’s
- An in-depth understanding of the Genuine Volvo Service Process stages relevant to the role
- An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business
- Volvo technical product knowledge
- The Volvo Total Offer Wheel and the products contained within it

**Required Competences**
- City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology
- To be able to manage and motivate a team of technicians in their daily activities
- To be able to coach and provide support and guidance to your team of technicians.
- To be able to effectively communicate at all levels both written and verbally
- To have questioning,

  • Workshop Controller

    15 hours ago

    Carlisle, United Kingdom Colin Pybus Recruitment Full time

    Job Title: Workshop Controller. - Location: Carlisle, CA3 0ET. - Salary: Up to £39,000 basic salary (depending on experience) + bonus + benefits (listed below). **Details**: - Performance Related Bonus - 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme - Pension Scheme & Life Assurance - Discount on...

  • Workshop Controller

    15 hours ago

    Carlisle, United Kingdom Pybus Recruitment Full time

    Job Title: Workshop Controller. - Location: Carlisle, CA3 0ET. - Salary: Up to £39,000 basic salary (depending on experience) + bonus + benefits (listed below). **Details**: - Performance Related Bonus - 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme - Pension Scheme & Life Assurance - Discount on...

  • Workshop Controller

    1 month ago

    Carlisle, United Kingdom Bristol Street Motors Full time

    At our Bristol Street Motors Vauxhall Carlisle dealership, we currently have an excellent opportunity for a Workshop Controller to join our outstanding team. We are offering a basic salary of £30,000, with an OTE of £34,000 and no weekend work! The Workshop Controller role is one of the busiest and most important roles within the dealership, and consists...

  • Parts Advisor/ Stores Controller

    4 weeks ago

    Carlisle, United Kingdom Wm. Armstrong Group Full time

    Parts Advisor / Stores Controller - Longtown Job Title: Parts Advisor / Stores Controller Location Longtown Reports to: Parts Supervisor About The Company: The Wm Armstrong’s Group is a well-established company with a strong presence in the North of England, Cumbria, Scottish Borders and Central Belt of Scotland. Our company ethos is all about placing...

  • Workshop Manager

    4 weeks ago

    Carlisle, United Kingdom EDWARD REED RECRUITMENT LIMITED Full time

    Edward Reed Recruitment is searching for a Workshop Manager, to lead a team of multiskilled engineers within the workshop and during site activities to ensure contracts are delivered safely, efficiently and to a high standard, reporting to the OperationsDirector. **Main Duties** - Monitoring of day-to-day activities ensuring correct procedures are being...

  • Assistant Service Supervisor

    4 weeks ago

    Carlisle, Cumbria, United Kingdom Scot J C B Limited Full time

    We are looking for a skilled Assistant Service Supervisorto join our team in Carlisle. This role involves visiting a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard, andassisting the Service Supervisor with all areas of the service department. This is a vital role in...

  • Shift Supervisor/team Leader

    16 hours ago

    Carlisle, United Kingdom Subway Full time

    Job Introduction As a Subway® Team Leader you will be the face of our store. As well as preparing and serving delicious Subway® sandwiches you will meet and greet guests and deliver exceptional customer service, as well as supervising daily operations and a small team of employees Working as a Team Leader is a challenging role but one that is highly...

  • Maintenance Supervisor

    1 week ago

    Carlisle, United Kingdom Renewi Full time

    Maintenance Supervisor – Carlisle – Reporting to the MBT Site Manager Salary: £50,837.10 per annum Monday to Friday 08:00-16:00 (Shift coverage required on odd occasion) Paid overtime (between 37.5 and 50 hours x1.5, over 50 hours x2) The Hespin Wood facility in Carlisle forms part of a 25 year agreement with the local Authority, with 10...

  • Maintenance Supervisor

    1 week ago

    Carlisle, United Kingdom Renewi Services UK Ltd Full time

    Maintenance Supervisor - Carlisle - Reporting to the MBT Site ManagerSalary: £50,837.10 per annumMonday to Friday 08:00-16:00 (Shift coverage required on odd occasion)Paid overtime (between 37.5 and 50 hours x1.5, over 50 hours x2)The Hespin Wood facility in Carlisle forms part of a 25 year agreement with the local Authority, with 10 years remaining.Are you...

  • Retail Cleaning Supervisor

    1 week ago

    Carlisle, United Kingdom Pinnacle Group Full time

    **Retail Cleaning Supervisor **(2461)****: **Overview**: **Ref**: 2461 **Salary**: £11.03 - £11.03/hour **Location**: - United Kingdom - England - North West England - Cumbria - Carlisle **Contract Type**: Permanent **Posted**: 24 April 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and...

  • Retail Cleaning Supervisor

    7 days ago

    Carlisle, United Kingdom Pinnacle Group Full time

    **Retail Cleaning Supervisor **(2461)****: **Overview**: **Ref**: 2461 **Salary**: £11.03 - £11.03/hour **Location**: - United Kingdom - England - North West England - Cumbria - Carlisle **Contract Type**: Permanent **Posted**: 18 July 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and...

  • Depot Supervisor

    2 days ago

    Carlisle, United Kingdom EQUANS Full time

    Equans is looking for a Depot Supervisor to join our team in Carlisle on a permanent basis for our EDF contract. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package. General Overview: As the depot Supervisor the candidate will be required to deputise for the General Manager in their absence as...

  • Hgv Nightshift Foreman

    1 week ago

    Carlisle, United Kingdom Graham James Ltd Full time

    **HGV Nightshift Foreman needed in Carlisle** - Workshop, with market leading basic salaries and OTs - Exceptional working environment and excellent management **About Our Client** My client is a HGV/ LGV and Van - main dealership workshop based in Carlisle Nightshift HGV Foreman / Supervisor + Technician. The job will entail diagnostic work, MOT...

  • Technical Supervisor

    3 weeks ago

    Carlisle, United Kingdom CBRE Full time

    Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...

  • Maintenance Supervisor

    4 days ago

    Carlisle, Cumbria, United Kingdom Renewi Services UK Ltd Full time €50,837

    Maintenance Supervisor - Carlisle - Reporting to the MBT Site Manager Monday to Friday 08:00-16:00 (Shift coverage required on odd occasion) Paid overtime (between 37.The Hespin Wood facility in Carlisle forms part of a 25 year agreement with the local Authority, with 10 years remaining. Are you an electrically and mechanically trained engineer looking...

  • Maintenance Supervisor

    1 month ago

    Carlisle, Cumbria, United Kingdom Renewi Services UK Ltd Full time

    Maintenance Supervisor - Carlisle - Reporting to the MBT Site Manager Monday to Friday 08:00-16:00 (Shift coverage required on odd occasion) Paid overtime (between 37.The Hespin Wood facility in Carlisle forms part of a 25 year agreement with the local Authority, with 10 years remaining. Are you an electrically and mechanically trained engineer looking...

  • Mobile Area Supervisor

    6 days ago

    Carlisle, United Kingdom JPR Solutions (UK) Limited Full time

    **Job Details** Job Title - Premises Mobile Area Supervisor Salary - £11.59 Hours - 37.5 per week Mon - Fri, 7am-3pm (will be such as required for the successful discharge of your duties) Flexibility required Annual leave - 20 days per year (plus bank holidays) Base - Home Based Reporting to - Service Delivery Manager Pension - Auto...

  • Maintenance Supervisor

    4 days ago

    Carlisle, Cumbria, United Kingdom Renewi Services UK Ltd Full time €50,837

    Maintenance Supervisor - Carlisle - Reporting to the MBT Site Manager Salary: £50,837.10 per annum Monday to Friday 08:00-16:00 (Shift coverage required on odd occasion) Paid overtime (between 37.5 and 50 hours x1.5, over 50 hours x2) The Hespin Wood facility in Carlisle forms part of a 25 year agreement with the local Authority, with 10 years...

  • Maintenance Supervisor

    4 days ago

    Carlisle, Cumbria, United Kingdom Renewi Services UK Ltd Full time €50,837

    Maintenance Supervisor - Carlisle - Reporting to the MBT Site Manager Salary: £50,837.10 per annum Monday to Friday 08:00-16:00 (Shift coverage required on odd occasion) Paid overtime (between 37.5 and 50 hours x1.5, over 50 hours x2) The Hespin Wood facility in Carlisle forms part of a 25 year agreement with the local Authority, with 10 years...

  • Apprentice Spray Painter

    4 days ago

    Carlisle, United Kingdom Arnold Clark Full time

    We’re recruiting for enthusiastic Apprentice Spray Painters to work in various locations across Scotland. As part of completing the qualification, you will need to travel to Glasgow to complete your training. At the end of your training, you’ll have SVQ Level 3 in Vehicle Refinishing and hands-on experience in an Arnold Clark Service...