Field Service Engineer
3 weeks ago
Position: Field Service Engineer
Location: Carlisle
Key Responsibilities:
Engineering team technical service
Working with existing team of field service engineers, demonstrate a competence in engineering disciplines Provide planned routine maintenance and corrective jobs on Omnicell products. Manage effective car stock control and timely completion of all service administration tasks Provide customer training and instruction as required. Act as a key point of contact to all customers in your customer ‘patch’ Carry out all duties in a professional and courteous manner whilst promoting the company at all times.Minimum Requirements:
Skills:
Ability to communicate in plain English Strong written and verbal communication skills. Working in a team or independently Attention to detail. Flexibility to support changing customer needs and priorities.Experience:
Proven track record with minimum of two years in customer support or customer service within a technology industry Should have service experience (workshop or field) working and engaging directly with customers and end-users Ability to quickly and methodically troubleshoot problems Computer literate with ability to use relevant software packages, such as Microsoft Word & Excel Understanding of Healthcare/Pharmaceutical industry is desirableAptitude:
Must show an aptitude for fault-finding Willing to travel as required to support customers. This could be at short notice and must be considered as part of the job. On occasions there may be a need to stay away from home in hotel accommodation as needed Must be a good communicator with internal FS and Omnicell team and customers. Must have a clean driving licence (or-
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