Injury Claims Handler
2 days ago
**About the role**:
We are currently seeking a dynamic and driven individual to join our Personal Injury Claims team at our Regional Service Centre in York.
As a Motor, EL & PL Injury Claims Handler, you will manage and process our customer’s claims from first notification through to settlement, listening closely to the customer and what they need - reassuring them and giving them peace of mind at what can be a stressful time.
At NFU Mutual we will always look for ways to settle our customers’ claims, rather than excuses not to. This makes working in claims altogether more satisfying and more rewarding. It means less no, more yes. Our Claims Handlers are the first port of call when our members need our help the most, so it is vital that we deliver a first-class, no-quibble service that meets their needs and protects their interests.
**Salary**: £19,220 - £23,000 depending on experience, + bonus and other benefits (see below)
Working Hours: 35 hours per week, Monday - Friday between the hours of 8am and 6pm. Work/life balance is really important to us here at NFU Mutual, and so you will not be required to work evenings and weekends (although optional overtime is sometimes available).
**About you**:
Of course, you’ll also need to be a great communicator who is empathetic, supportive and actively listens and responds to our customers' needs at a potentially distressing time. The ability to adapt your approach and multi-task in a fast-paced environment is also important.
**Benefits and Rewards**:
Here at NFU Mutual, we pride ourselves on being a great place to work and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.
Along with a supportive culture, you can also look forward to some very attractive reward benefits such as:
- Annual bonus (up to 10%)
- Contributory pension scheme (maximum of 12% company contribution)
- 25 days holiday plus bank holidays (additional holiday purchase scheme)
- Employee discounts
- Gym subsidy
- Health and wellbeing plan
- Life Assurance cover
- Discounted Insurance on a range of NFU Mutual Policies
**Working at NFU Mutual**:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
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