Senior Co-ordinator
2 weeks ago
**Duties/Responsibilities**:
**We are currently recruiting for a Senior**
**Coordinator**
**role at our site in Reading,Berkshire.**
**Hours: 0800-1630 Monday to Friday**
**Location of Role: Clear Water Court, Reading, Berkshire.**
**Duties / Responsibilities / Accountabilities / Deliverables**
- To develop and provide improvements to the Managed Fund process
- Work with the operational and management teams to ensure all chargeable tasks and relevant information and data is accurate and issued in a timely manner
- Accountable for the smooth operation of the Managed Fund dashboards and associated reports, while supporting our strategic goals.
- Liaise with sub-contractors and engineers to collate information, check prices, queries and confirm works undertaken.
- Contact suppliers / sub-contractors to check price and quotations for customer approval
- Investigate and resolve issues with labour, materials and subcontractor queries
- Organisation and running of regular internal and external customer meetings.
- Prepare Management Information for the monthly customer Management meeting
- Oversee the Finance Administrator in the preparation of necessary information required for billing of completed jobs to be processed through the Managed Fund
- Liaison with the Assistant Finance Manager for invoicing
- Work collaboratively and oversee the Helpdesk team on customer interactions, processing of all reactive tasks, approvals, following up on queries, escalations, and requests for additional information, etc as part of the Managed Fund Process
- Adherence to all current company procedures.
**Person Specification**:
- To develop and provide improvements to the Managed Fund process
- Work with the operational and management teams to ensure all chargeable tasks and relevant information and data is accurate and issued in a timely manner
- Accountable for the smooth operation of the Managed Fund dashboards and associated reports, while supporting our strategic goals.
- Liaise with sub-contractors and engineers to collate information, check prices, queries and confirm works undertaken.
- Contact suppliers / sub-contractors to check price and quotations for customer approval
- Investigate and resolve issues with labour, materials and subcontractor queries
- Organisation and running of regular internal and external customer meetings.
- Prepare Management Information for the monthly customer Management meeting
- Oversee the Finance Administrator in the preparation of necessary information required for billing of completed jobs to be processed through the Managed Fund
- Liaison with the Assistant Finance Manager for invoicing
- Work collaboratively and oversee the Helpdesk team on customer interactions, processing of all reactive tasks, approvals, following up on queries, escalations, and requests for additional information, etc as part of the Managed Fund Process
- Adherence to all current company procedures.
- Developing of relationships with all clients and potential new customers and work within a team of mobile and office-based staff.
- Ensuring continuous improvement and drive for value for money. Willing to work in secure and sensitive environments across the Thames Water estate
- Liaise with Scheduling and Helpdesk Teams to ensure effective and accurate reporting
- Ensure that subcontractor performance is consistent and satisfactory.
- To comply with EMCOR UK’s Health, Safety and Wellbeing policies and procedures are always maintained
- Any other duties as requested.
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