Quality Assurance Administrator

1 month ago


North Ferriby, United Kingdom Humberside Police Full time

**Role: Quality Assurance Administrator**

**Department: Force Control Room (FCR)**

**Scale: SC4**

**Salary: £24,921 - £27,351**

**Location: Melton 2**

**Hours: 37 Per week (Full-time Office based)**

**Contract: Permanent**

**Key Responsibilities**:

- Maintaining an up-to-date knowledge of the use of Connect, Command & Control (C&C), Contact Record Management and associated Intelligence Databases
- Maintaining a close liaison with the Performance Analyst, FCR Trainers and Command Hub SLT
- Ensuring that risks to the Force/Command which may affect its ability to provide business as usual now or in the future are identified and escalated to their line manager or local Risk Champion at the earliest opportunity.
- Effective monitoring of quality systems relating to operator/customer interaction and investigates any problems and complaints.

**What the role requires**:

- Experience of working in a customer orientated field
- Experience of working in a clerical field, incorporating record keeping, telephone work etc
- Excellent communication skills
- Computer literacy/keyboard skills
- Excellent organisational skills
- Literate and Numerate, educated to GCSE standard or equivalent.
- Carries out tasks in an accurate and methodical manner with an eye for detail.
- Ability to work as part of a team.
- Ability to prioritise workload.
- For further information relating to the role and tasks of this position please refer to the attached role requirement._

**Perks of working for Humberside Police**:
From great perks, agile working and professional development, we want you to have the best possible journey throughout your Humberside Police Career.

Our Police Staff work extremely hard, which is why we are proud to offer a host of reward and recognition schemes. Whether it’s Cycle to Work scheme, Gym and health schemes, we have the perks ready for you to benefit from.

Watch our Force With Ambition video here: Humberside Police - a force with ambition - YouTube

**Further Perks**:

- Generous annual leave allowance
- Training and development opportunities
- Coaching & Mentoring Scheme
- Access to a range of occupational health facilities (Discounted Healthcare, 1st year free and 2nd year subsidised)
- Employee assistance service (accessible 24/7)
- Flexible/Hybrid working where applicable.
- Generous pension scheme
- Blue Light Discount
- Access to the forces onsite gyms
- Free on-site car parking
- Humber bridge tag (Location Dependant)

**Pre - Employment Checks and Eligibility**:

- Tattoo’s will be reviewed as a part of the recruitment process to ensure we maintain a level of professional standards and to make sure the images do not cause offence or are unacceptable.

**Contact point for applicants**:
**Closing Date: Thursday 21st March 2024 at 23:55**

**Interview date: TBC**

It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the Recruitment Manager and Line Manager of the role.

The Recruitment Manager can authorise to close any vacancy before the closing date stated on the advert.

**Attachments**:

- Role Requirement
- Recruitment Brochure

**Salary**: £24,921.00-£27,351.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay

Work Location: In person



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