Customer Service Representative

3 months ago

Thornaby on Tees, United Kingdom toob Ltd Full time

**Who are we**:
**toob is a new full-fibre broadband provider on a mission to transform the South of England’s internet experience by delivering the fastest broadband, so homes, businesses, public services, and community groups can experience its life-changing full-fibre connectivity.

We have a bold plan to open its network to more than a million premises across the South of England over the next 10 years and want to play an active role in helping the communities around the area to thrive.

**The Role**:
If you are looking to make a difference, thrive in a growing business and share our aspiration, we would love to hear from you

**Key Responsibilities**:
- Display strong product knowledge and customer service skills to identify and understand the customer’s requirements, building rapport and showing empathy to resolve and offer solutions
- Explain complex information clearly and simply using excellent communication and listening skills
- Engage effectively with the customer, providing support to maximise opportunities for fault resolution at first point of contact.
- Accurately and concisely update systems and relevant portals to ensure agreed actions with the customer are fulfilled.
- To process orders for new customers, promoting and representing the brand in a positive and professional manner
- Take ownership of complaints and dissatisfaction, monitoring & follow up until fully resolved, employing a calm, methodical manner
- Regularly track your progress against KPIs and SLAs, ensuring productivity targets are consistently achieved

**What you'll bring to toob**:
- Passionate about delivering an excellent service in every customer interaction
- Previous experience within a customer service role is essential
- A friendly, confident telephone manner with a positive attitude and approach
- Self
- motivated, resilient, and driven to exceed performance targets and resolve customer issues
- Methodical, logical approach to problem solving with high attention to detail and the ability to multi-task.
- A great team player who enjoys interacting & supporting others
- Excellent written communication skills with the ability to adapt your style when needed
- Enjoy working in a fast-paced environment and problem solving
- Flexible attitude towards working shifts and weekends but a number of work patterns available
- Right to work in the UK

**toob benefits**:

- Annual Leave - 25 days
- Annual Bonus
- Group Pension - Royal London
- Long Term Incentive Plan
- Group Critical Illness
- Group Life Assurance
- Private Medical Scheme

**Shift Pattern**:
Our teams work a shift rotation, which includes 1 in 4 weekends in addition to 1 in 4 late shifts. The earliest start time is 8am and the latest finishing time is 8pm.

**Our Values**:
**Here at toob our people fuel our success and growth and are truly passionate about the work that they do, they enjoy their roles and are proud to work here. The world of work is changing and it’s critical that we continue to support our people with a positive culture where they can be rewarded for their efforts, be themselves, learn, make friends, and have fun.**

**toob are committed to inclusiveness and equality of opportunity - we don’t just look at your CV but focus on who you are and what amazing skills and experience you may be able to bring to us.**

**If you are looking to make a difference, thrive in a growing business and share our ambition, we would love to hear from you**

**Job Types**: Full-time, Permanent

Pay: £23,804.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Supplemental pay types:

- Bonus scheme

Work Location: In person

  • Customer Service Representative

    5 days ago

    Thornaby-on-Tees, United Kingdom Adecco Full time

    About the RoleWe are seeking enthusiastic and customer-focused individuals to join our client's friendly Member Connect team as Contact Centre Representatives.Our client is a leading UK consulting and administration organisation specialising in the pensions and insurance sectors, dedicated to creating a vibrant workplace where diversity is valued and...

  • Customer Service Representative

    5 days ago

    Thornaby-on-Tees, United Kingdom Adecco Full time

    About the RoleWe are seeking enthusiastic and customer-focused individuals to join our client's friendly Member Connect team as Contact Centre Representatives.Our client is a leading UK consulting and administration organisation specialising in the pensions and insurance sectors, dedicated to creating a vibrant workplace where diversity is valued and...

  • Customer Service Representative

    5 days ago

    Thornaby-on-Tees, United Kingdom Adecco Full time

    About the RoleWe are seeking enthusiastic and customer-focused individuals to join our client's Member Connect team as Contact Centre Representatives. Our client is a leading UK consulting and administration organisation specialising in the pensions and insurance sectors.Key ResponsibilitiesHandle a high volume of inbound calls in a professional and timely...

  • Customer Service Representative

    6 days ago

    Thornaby-on-Tees, United Kingdom Front Row Recruitment Full time

    Job Summary:Front Row Recruitment is seeking a highly skilled and organized Customer Service Associate to join their team. As a key member of the Customer Service team, you will be the first point of contact for client enquiries, handling incoming calls, assessing client needs, and providing exceptional customer service.Key Responsibilities:Respond to client...

  • Customer Service Representative

    5 days ago

    Thornaby-on-Tees, United Kingdom Front Row Recruitment Full time

    Job Summary:Front Row Recruitment is seeking a highly skilled and organized Customer Service Associate to join their team. As a key member of the Customer Service team, you will be the first point of contact for client enquiries, handling incoming calls, assessing client needs, and providing exceptional customer service.Key Responsibilities:Respond to client...

  • Customer Service Representative

    3 days ago

    Thornaby-on-Tees, United Kingdom Front Row Recruitment Full time

    Job Summary:Front Row Recruitment is seeking a highly skilled and organized Customer Service Associate to join their team. As a key member of the Customer Service team, you will be the first point of contact for client enquiries, providing exceptional customer service and ensuring that client needs are met efficiently and effectively.Key...

  • Customer Service Representative

    3 days ago

    Thornaby-on-Tees, United Kingdom Front Row Recruitment Full time

    Job Summary:Front Row Recruitment is seeking a highly skilled and organized Customer Service Associate to join their team. As a key member of the Customer Service team, you will be the first point of contact for client enquiries, providing exceptional customer service and ensuring that client needs are met efficiently and effectively.Key...

  • Customer Service Representative

    6 days ago

    Thornaby-on-Tees, Stockton-on-Tees, United Kingdom EE Full time

    Job OverviewJob Summary: We are seeking a skilled and customer-focused individual to join our Broadband Technical Team in a Customer Service Technical role.Key Responsibilities:Provide exceptional customer service and technical support to customers via phone and other communication channels.Assist customers with broadband-related queries, troubleshooting,...

  • Customer Service Representative

    5 days ago

    Thornaby-on-Tees, Stockton-on-Tees, United Kingdom EE Full time

    Job OverviewJob Summary: We are seeking a skilled and customer-focused individual to join our Broadband Technical Team in a Customer Service Technical role.Key Responsibilities:Provide exceptional customer service and technical support to customers via phone and other communication channels.Assist customers with broadband-related queries, troubleshooting,...

  • Customer Service Representative

    3 months ago

    Stockton-on-Tees, United Kingdom Mitsubishi Chemical Full time

    We currently have an opening for a Customer Service Representative and are looking for the right person to join our brilliant team. This is an exciting opportunity for someone to be responsible for managing a portfolio of customer accounts covering all processes from order placement and logistics to billing. You will deliver effective interaction with...

  • Customer Service Representative

    5 days ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Calor Gas Full time

    Calor Gas is seeking a dedicated Customer Service Representative to provide exceptional support to our valued customers. As a key member of our team, you will be the primary point of contact for our customers, resolving their inquiries and ensuring their satisfaction through phone and written communication. Your Responsibilities: Conduct thorough risk...

  • Customer Service Representative

    3 weeks ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Calor Gas Full time

    Calor Gas is seeking a dedicated Customer Service Representative to provide exceptional support to our valued customers. As a key member of our team, you will be the primary point of contact for our customers, resolving their inquiries and ensuring their satisfaction through phone and written communication. Your Responsibilities: Conduct thorough risk...

  • Customer Advisor

    1 month ago

    Thornaby-on-Tees, Stockton-on-Tees, United Kingdom Service Care Solutions Full time

    Job Title - Customer Advisor Location - Middlesbrough TS8 Contract - Ongoing Hours - 37 Role summary - An exciting opportunity has arisen for a Customer Advisor to join this company, a leading organisation in the public sector. This is a full-time position, based in Middlesbrough. Providing excellent customer service to clients and stakeholdersHandling...

  • Customer Service Representative

    3 months ago

    Stockton-on-Tees, United Kingdom Royal Den Hartogh Logistics Full time

    **Royal Den Hartogh Logistics** is a logistics service provider specialised in the transportation of liquid chemicals, gases and dry bulk. It is a growing and informal organisation with over 2,100 employees worldwide. Within Den Hartogh we highly value independence, flexibility and responsibility, with room for new initiatives and ideas. The family owned...

  • Customer Service Representative

    3 months ago

    Stockton-on-Tees, United Kingdom Den Hartogh Full time

    **Royal Den Hartogh Logistics **is a leading bulk Logistics Service Provider to the Chemical, Gas, Polymer and Dry Bulk Food industry. We have integrated our Logistic Services in four Business Units: Liquid Logistics, Global Logistics, Gas Logistics, and Dry Bulk Logistics. Safety and Operational Excellence are embedded in our culture. We understand the...

  • Customer Service Team Lead

    3 months ago

    Thornaby on Tees, United Kingdom toob Ltd Full time

    **Join Our Award-Winning Team at toob!** **Customer Service Team Leader** **About the role**: In the role of our Customer Service Team Leader, your responsibilities will encompass directing, coordinating, and prioritising customer service activities to uphold team efficiency and quality standards. You'll serve as a 'super user', providing initial support...

  • Customer Service Representative

    3 months ago

    Stockton-on-Tees, United Kingdom Royal Den Hartogh Logistics Full time

    **Royal Den Hartogh Logistics** is a logistics service provider specialised in the transportation of liquid chemicals, gases and dry bulk. It is a growing and informal organisation with over 2,100 employees worldwide. Within Den Hartogh we highly value independence, flexibility and responsibility, with room for new initiatives and ideas. The family owned...

  • Customer Service Representative

    5 days ago

    Tees Valley, United Kingdom Enterprise Holdings Full time

    About Enterprise HoldingsEnterprise Holdings is a leading provider of mobility solutions, operating a global network of car rental and leasing locations. Our company is built on a foundation of innovation, customer satisfaction, and employee development.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...

  • Customer Service Representative

    6 days ago

    Tees Valley, United Kingdom Enterprise Holdings Full time

    About Enterprise HoldingsEnterprise Holdings is a leading provider of mobility solutions, operating a global network of car rental and leasing locations. Our company is built on a foundation of innovation, customer satisfaction, and employee development.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...

  • Customer Service Representative

    3 days ago

    Tees Valley, United Kingdom Enterprise Holdings Full time

    About Enterprise HoldingsEnterprise Holdings is a leading provider of mobility solutions, operating a global network of car rental and leasing locations. Our company is built on a foundation of innovation, customer satisfaction, and employee development.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...