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Inbound Customer Service Advisor

4 months ago

Worksop, United Kingdom DDCOS Full time

**Inbound Customer Service Advisor
**Do you want to be part of a unique community who are currently on an exciting journey of growth and change? We’d love you to join us at DDC Outsourcing Solutions**

Coverage required Monday to Saturday 8am to 8pm, 39 hours per week. You will work 1 in 3 Saturdays.

Bank Holiday working will be required, with a day off in lieu. Options to work from home (remote working) can be discussed once grad bay is complete.

**_
START DATES WILL BE JANUARY 2023_**

**We will give you**:

- Salary of £9.90 per hour
- 28 days holiday per year, with more days earned for continued service
- Enrolment to the DDC Wellbeing programme that offers physical, mental, and financial support
- Access to professional financial advice
- Death in service
- Free parking
- Access to GymPass
- All equipment and furniture to ensure you are all geared up for working from home (where applicable)
- Enrolment to a contributory pension scheme (starts after 3 months)
- Remote working / hybrid working after grad bay

**What will I be responsible for?**

As a Call Centre Advisor, your day-to-day duties will include:

- Provide exceptional customer experiences to our client’s customers
- Hitting Daily KPI’s
- Navigate various systems to assist query resolution
- Record information based on the interactions you manage
- Continually look for ways to improve experiences and processes

**What do you need?**

While Call Centre experience may be an advantage, we want to hear from you if you are able to display the below:

- Confident and customer focused
- Committed to putting customers first and achieving high levels of satisfaction
- Team player who values and respects the opinions of others
- Enthusiasm to grow, succeed and learn - We’re passionate about you and your career
- Excellent attendance, time keeping, and reliability are all essential skills for this role

Training and grad bay take place in our Worksop Call Centre. Our training hours are Monday to Friday 9-5:30pm and then you will commence your working shifts. Your first day of training will normally commence at 10am, but this will be confirmed within your offer letter.

Our strongest asset is our people. We understand the importance of this - after all, ‘fun’ is one of our core brand values. We promote a friendly work culture with both team and individual incentives and support our working family with excellent training and continuous coaching to help you succeed in achieving your targets.

**About the company**

With over 30 years of experience DDC Outsourcing Solutions, part of The DDC Group, is a highly experienced provider of business processing and customer experience services. Our transformational solutions continue to be delivered across the globe, from the UK to Bosnia, the Philippines and beyond. Our global, multilingual, highly skilled workforce power many leading brands.