Quality and Governance Lead

4 months ago

Walthamstow, United Kingdom Change Grow Live Full time

Overview:
**Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are

We have an exciting opportunity for a Quality and Governance Lead who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs to be part of the innovative and creative Change, Grow, Live, Waltham Forest team.

Our service offers substance misuse treatment and support to residents of the borough, and we are looking for caring, bold, and compassionate people to join our substance misuse team. You will be joining a dynamic, high performing and talented team working across services and in collaboration with stakeholders within the borough and we are sure that you too will be committed to taking a positive and empowering approach to working with the people we support.

You’ll have to record information about what you do, so enjoying a bit of paperwork and attention to detail is important. But most of the time you’ll be enjoying working with people from all backgrounds, making a difference to their lives. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key.

**Where**: Waltham Forest

**When**:
***We’re looking to get the right person into the team ASAP

**Hours**: 37.5 per week

**Salary**: 34,278.05 - 36,164.41 dependent on experience

**Responsibilities**:
**About the role**:

- Ensure Waltham Forest CGL are improving the quality and effectiveness of treatment
delivered to residents of the borough.
- To promote service user and significant others involvement including members of the local community, partner services and families through robust governance structures.
- Investigate and produce reports for the Commissioner, local Patient Safety Team through a Root Cause Analysis method identifying any key learning and lessons
- Create knowledge sharing platforms to ensure that all elements of the service are capturing and utilising the learning.
- Liaise closely with OHID to improve health outcomes and minimize risk with the service user population.
- Provide effective coaching to staff identifying and encouraging areas of strength, skill and opportunities within a quality framework.
- Produce summary reports for internal purposes as required.
- Coordinate the completion and submission of incident reports for the service following robust checking and recording mechanisms.
- Lead on and deliver Integrated Governance Team Meetings.
- Support and deliver training for staff to ensure that the service delivers against agreed targets and outcomes.
- Conduct regular audits across the services and ensure risk management, recovery planning and clear and effective record keeping are integral to service delivery.
- Develop close working relationships with Service Leads to ensure a congruent and consistent approach to service delivery that focuses on the needs of our service users.

**About you**:

- Have a strong understanding of substance misuse issues and experience of working within a similar field
- Be an excellent communicator, both verbal and written with good IT skills
- Proactive and able to work on own initiative with excellent time management and prioritising skills
- Contribute to the overall performance of the service to ensure that contractual output targets are achieved
- Maintain excellent communication and reporting systems with relevant regulatory bodies and the Patient Safety Team within the Local Authority
- Develop good communication networks to share learning across the region and the organisation
- Ensure that constructive, positive, and supportive relationships are maintained with relevant stakeholders

**What we will give to you**:

- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities

**_
Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications_**

If this sounds like you and you’d like to begin your journey with
**Change Grow Live,** then we’d love to talk to you.

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