Senior User Researcher

6 months ago

London, United Kingdom Public Sector Resourcing Full time

**Senior User Researcher**

**Contract Term: 7 Months**

**Contracting Authority: DWP**

**Location: Hybrid working (London, Sheffield, Leeds, Manchester, Blackpool or Newcastle)**

***

As a Senior User Researcher, you will be an experienced practitioner, who is capable of planning and leading user research activities across large and complex projects and services. You will be an expert in problem definition and selecting the appropriate research strategies to tackle issues and understand user needs. You will help champion a user-centred, evidence-based approach to formulating strategy and vision, both across the User Research practice and the teams you are engaged in.

You’ll be working in DWP Digital’s Hybrid Cloud Services (HCS) team. HCS is the owner of DWP’s web hosting capability, a mix of Amazon Web Services (AWS), Microsoft Azure and On-Premise Hosting (OPH). We provide the technology behind some of DWP’s most important services. You’ll be working with multi-disciplinary teams to make the services HCS operates easier for users to understand and consume building strong relationships with stakeholders and influencing them along the way.

**As a Senior User Researcher your main responsibilities would be**:

- Work with agile teams to develop and advocate appropriate research strategies within their project area, with the goal of understanding user needs for services, and continually improving services.
- Build user centred practices, advocating for user centred approaches to research.
- Weigh evidence from various sources and involve wider teams to increase consensus and challenge assumptions.
- Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision.
- Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective.
- Incorporate into recommendations and insights, evidence that focuses on user behaviour and experiences of departmental services.
- Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.
- Advocate for inclusive research principles, planning and conducting research that considers the diversity of users, keeping in mind any access requirements users may have and the ethical nature of research.
- Build and maintain strong relationships with a variety of stakeholders within the department and across government. Work to communicate insights gained from research in an effective manner and act as a persuasive advocate for user needs within projects and across other appropriate areas.
- Engage with colleagues beyond the project level and in different practices to understand and align project priorities and research outcomes.
- Act as a research Subject Matter Expert within the department, being comfortable in providing advice on a variety of research techniques.
- Provide evidence-based challenges to assumption and strategic direction within the scope of research.
- responsible for improving your own learning, developing your knowledge of new methods and techniques, whilst also bringing any appropriate learning back into the practice.

**Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.**

**If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, PSR provides a ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of our PSR Sourcing team.**

***- Please be aware that this role can only be worked within the UK and not Overseas._

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