Senior User Researcher
6 months ago
**Details**:
**Reference number**:
- 310214**Salary**:
- £53,400 - £66,875- Up to £58,850(National) £66,875 (London) - based on capability. The base salary of this grade is £53,400 (National) £58,800 (London). Offers made above this will be made up with a specialist pay allowance. For more info visit our things you need to know page.**Job grade**:
- Grade 7**Contract type**:
- Permanent**Business area**:
- GDS - Identity Services**Type of role**:
- Digital**Working pattern**:
- Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Bristol, London, ManchesterAbout the job
**Job summary**:
GDS exists to help government make brilliant public services that empower people in the UK. We work at the very centre of government to drive digital transformation, focused on users. We build and maintain common platforms, products and tools for others to use and create great public services that are accessible, inclusive and easy to use. We also work with departments to identify patterns, share learning and create change to make government more efficient.
Our teams are organised around delivering on our priorities. These are:
- making it easier for people to find what they are looking for on GOV.UK
- building common service platforms to make it simpler and cheaper to build quality digital services
- promoting agile, user-centred design practices both in the UK and across the world
**Job description**:
User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk. And to continuously improve services, based on data and evidence.
As a Senior User Researcher you will:
- plan, design and prepare a range of user research activities to support the design, development and continuous improvement of complex government services
- carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions
- lead colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour
- communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs
- work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features
- align user research activities with wider plans to inform service proposition
- build user centred practices in new and larger teams
- mentor and guide junior user researchers to assure and improve research practice
- contribute to the wider user research community - including presenting at meetups, writing blog posts and leading on aspects of practice
**Person specification**:
We’re interested in people who have:
- experience of advocating for user research and engaging sceptical colleagues and stakeholders, particularly in large-scale complex organisations
- the ability to understand the complex problems a team is trying to solve, and align user research activities to inform decision making and action
- experience of a wide range of user research methods, analysis techniques, and approaches to sharing findings
- the ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services
**Benefits**:
The benefits of working at GDS
There are many benefits of working at GDS, including:
- flexible hybrid working with flexi-time and the option to work part-time or condensed hours
- a Civil Service Pension with an average employer contribution of 27%
- 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
- an extra day off for The King’s birthday
- an in-year bonus scheme to recognise high performance
- career progression and coaching, including a training budget for personal development
- paid volunteering leave
- a focus on wellbeing with access to an employee assistance programme
- job satisfaction from making government services easier to use and more inclusive for people across the UK
- advances on pay, including for travel season tickets
- death in service benefits
- cycle to work scheme and facilities
- access to children's holiday play schemes across different locations in central London
- access to an employee discounts scheme
- 10 learning days per year
- volunteering opportunities (5 special leave days per year)
- access to a suite of learning activities through Civil Service learning
GDS offers hybrid working for all employees. This means that everyone does some worki
-
Senior User Researcher
7 days ago
London, United Kingdom Anson McCade Ltd - IT and Finance Recruitment Full time**Senior User Researcher** **LONDON/UK WIDE** Are you looking to further your skills as an experienced Senior User Researcher? We are currently working with global leader in digital and IT services that are looking to expand their teams in the UK. The organisation is a world leading professional servicescompany that is renovating businesses, technology...
-
Senior User Researcher
2 months ago
London, United Kingdom ANSON MCCADE Full timeAnson McCade London Area, United Kingdom (Hybrid)SaveApplySenior User ResearcherLondon / HybridSC Clearable / SC ClearedAnson McCade are current partnering with a leading organisation in the UK as they seek to appoint a Senior User Researcher. In this role, the postholder will identify research, carry out research activities, engage with users and analyse...
-
Senior User Researcher
6 days ago
London, United Kingdom Lorien Full timeSenior User Researcher - Permanent Role - Remote working options available Key words - Design Researcher / UX Researcher / Senior Researcher / User Research / User Centred Design We are currently seeking a Senior Researcher for one of the UK's leading financial services organisations. Working as part of a Service and Experience Design team, you will...
-
Senior User Researcher
6 months ago
London, United Kingdom GCS Recruitment Specialists Ltd Full time**SENIOR USER RESEARCHER** A well-established Design Studio that applies its craft to the Public Sector are on the market for User Researchers to join them on a long-term contract basis! - Remote Working (Occasional Trip to London) - 6 Months Contract (View to Extend) - Inside IR35 (Competitive Rates) **_ PLEASE NOTE: _**_Due to the nature of the work...
-
Senior User Researcher
7 months ago
London, United Kingdom Public Sector Resourcing Full time**Senior User Researcher** **Contract Term: 7 Months** **Contracting Authority: DWP** **Location: Hybrid working (London, Sheffield, Leeds, Manchester, Blackpool or Newcastle)** As a Senior User Researcher, you will be an experienced practitioner, who is capable of planning and leading user research activities across large and complex projects and...
-
Senior User Researcher
5 days ago
London, United Kingdom Public Sector Resourcing Full time**Senior User Researcher Inside IR35** **Contract Term: 6 Months*** **Contracting Authority: HM Land Registry** **P/T 2- 3 days a week** **Location: Hybrid Working** **As a Senior User Researcher your main responsibilities would be to**: - Plan, design and carry out research activities with users that help teams get a deep understanding of the people...
-
Senior User Researcher
6 days ago
London, United Kingdom Public Sector Resourcing Full time**Senior User Researcher - Inside IR35** **Contract Term: 10 Months** **Contracting Authority: DWP** **Location: Hybrid/London** **Senior User Researcher** We are looking for an outstanding Senior User Researcher, who can make a positive impact, and who wants to contribute to the most demanding and exciting new digital service for the UK Government....
-
Senior User Researcher
5 days ago
London, United Kingdom Modis Full time**Senior User Researcher** Modis are currently working in partnership with a market leading software solutions provider to recruit an experienced Senior User Researcher to oversee research strategy, plan and conduct research sessions, and analyse, present, and manage the findingsin order to steer the user experience of cloud web app products. **This is a...
-
Senior User Researcher
4 weeks ago
City of London, United Kingdom Anson McCade Full timeJob Title: Senior User ResearcherAbout the Role:We are seeking a highly skilled Senior User Researcher to join our team at Anson McCade. As a Senior User Researcher, you will play a key role in designing and implementing transformative Government Digital Services (GDS) that meet the needs of users.Responsibilities:Identify research needs and select...
-
Lived Experience Researchers
6 days ago
London, United Kingdom User Voice Full timeThis is a fantastic opportunity to work in an innovative and growing charity. We are looking for dynamic, authentic, and inspiring individuals to join our team. At the national level there is a crucial need for insights from people with lived experience of crime, addiction and homelessness to inform system reform as this voice is often absent. At the same...
-
Senior User Researcher
7 months ago
London, United Kingdom OFGEM Full time**Details**: **Reference number**: - 348028**Salary**: - £45,614 - £62,699- London £48,331-£62,699 National £45,614-£58,519. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7- Level...
-
Senior User Researcher
2 days ago
London, United Kingdom Trust In Soda Full time**User Researcher - HIRING ASAP - REMOTE** **Location: Remote working** **Duration: 6 months Rate: £700 per day** **IR35 status: Inside** **Role Summary**: As a Senior User Researcher you'll be responsible for planning, conducting and analysing user research to help our product teams deliver digital services that create the best possible customer...
-
Senior User Researcher
5 days ago
London, United Kingdom Thomas Ren Associates Full timeThis financial services startup in London is enjoying huge success and as part of their growth they are looking to hire a Senior User Researcher to work on major projects within its growing UX team. The company has grown rapidly over the last year or two and they have big expansion plans for the next couple of years too. They offer a friendly, inclusive...
-
Senior User Researcher
2 days ago
London, United Kingdom Hays Specialist Recruitment Limited Full timeSenior User Researcher, Financial Services **Your new company** The company offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, they think generationally and invest for the long term. providingtheir customers with access to...
-
Senior User Researcher
5 days ago
London, United Kingdom Which? Full time**Senior User Researcher** **_Salary: £50,000 - £60,000 _**_(depending on skills and experience)_ Are you a user advocate that's looking for a unique opportunity in user research? It's a particularly exciting time for product delivery at Which? as we move forward with our ambitious transformation programme, putting users at the heart of every product...
-
Senior User Researcher
3 days ago
London, United Kingdom Green Park Full time**Senior User Researcher, SC Cleared** Our client's digital, data and technology teams enables them to make the best use of technology to promote and facilitate international trade, giving the UK a competitive edge in a free and fair global economy. Their current projects are key enablers intheir ongoing transformation programme to become a data-driven...
-
User Researcher
4 days ago
London, United Kingdom Understanding Recruitment Full time**User Researcher** Start date: ASAP Location: Fully Remote Duration: 1-month (Rolling) Day Rate: £400-£435 Outside IR35 A very interesting contract opportunity for a User Researcher to join a company and work with a globally known retail client. The User Researcher will work closely with Senior Stakeholders in this project. The User Researcher will be...
-
Senior User Researcher
4 days ago
London, United Kingdom Akton Recruitment Full timeAs our User Researcher, in the UX team, you will: - Plan and carry out User Research activities, using appropriate UCD methodologies (qualitative and quantitative), to help teams get a deeper understanding of the people using our services. - Mentor a junior member of the team in the required skills to allow them to operate at a senior level without...
-
Senior User Researcher
7 months ago
London, United Kingdom Hitachi Solutions Ltd Full time**Company Description** Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our...
-
User Researcher
1 day ago
London, United Kingdom Opus Recruitment Solutions Full time**User Researcher | Outside IR35 | Fully Remote | Private Sector** The User Researcher will be focused on supporting the product team throughout all phases of the project with an aim to help define clear future directions based on the evidence produced whilst also reporting these findings back to senior stakeholders in the business. You will be doing this...