Senior User Researcher

2 days ago


London, United Kingdom Trust In Soda Full time

**User Researcher - HIRING ASAP - REMOTE**

**Location: Remote working**
**Duration: 6 months
Rate: £700 per day**
**IR35 status: Inside**

**Role Summary**:
As a Senior User Researcher you'll be responsible for planning, conducting and analysing user research to help our product teams deliver digital services that create the best possible customer experience and outcomes. You'll act as an advocate for the end user,and help ensure that our product teams take an evidence based approach to their decision making by conducting primary research and testing. You will help the Global Digital Experience team to develop its toolset of user centred methods by mentoring and advisingcolleagues on user research, and contributing to our processes and standards for valid, reliable and ethical research.

**Key Responsibilities**:

- Plan, conduct and analyse user research, using a variety of methods, to ensure our digital services provide the best possible customer experience and outcomes. Including usability testing (moderated and unmoderated), user interviews, contextual enquiry,tree tests, card sorts, and click tests.
- Deliver actionable research findings to help inform the design of our digital services.
- Contribute to and implement best practice process and standards for user research to help ensure all of our research is valid, reliable and ethical.
- Support other User Researchers within the Global Digital Experience team with a hands-on approach and willingness to collaborate.
- Collaborate with multidisciplinary colleagues from the Global Digital Experience team and the wider business, acting as an advocate for the end customer.
- Evangelise user research within the Global Digital Experience team and wider business, providing guidance and education on appropriate research methodologies where required.

**Key Skills**:

- Communicating research findings in a clear and actionable way to help drive better customer experiences
- Engaging a multi-disciplinary team and stakeholders within the research process.
- Planning and managing research studies effectively, ensuring timely and precise delivery of user research insights.
- Can advocate and evangelise for user research, engaging sceptical colleagues and stakeholders.
- Bachelors, Masters or PhD degree in a relevant field is desirable (e.g. user experience, usability, human factors, human computer interaction, sociology, psychology, service design, computer science).



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