Senior User Researcher
4 days ago
As our User Researcher, in the UX team, you will:
- Plan and carry out User Research activities, using appropriate UCD methodologies (qualitative and quantitative), to help teams get a deeper understanding of the people using our services.
- Mentor a junior member of the team in the required skills to allow them to operate at a senior level without supervision.
- Analyse and synthesise user research, using UCD techniques, to draw out evidence-led findings and show the relevance.
- Present insights and the relevance of findings to stakeholders/teams to help align and inform decision-making and actions.
- Think strategically to understand business and user problems and how research impacts these.
- Be an active and key member of the User Centred Design practice to help embed and grow a user-centred culture across the organisation.
- Champion user-centred and agile practices, working with colleagues to plan and carry out continuous user research in multidisciplinary teams.
- Act as SME in the field of user research (and where appropriate, other UX skills) to the rest of the Met Office UX community.
You are an experienced practitioner who works with mínimal support and can mentor others.
Essential criteria:
2. Strategic insight. You champion, and help identify, the user problem that the team is trying to solve. You can align user research activities to inform decision making and action, against a backdrop of a variations of team UX maturity.
4. User-centred and agile practices. You understand and have experience of a range of user centred design practices. You know how to work with colleagues to plan and do iterative user research both in developed Agile multidisciplinary teams and helping teams become more agile user focussed.
5. Inclusive research. You advocate for the user and can use appropriate methodologies to engage a range of users. You understand the diversity of users and the need to make services usable, useful and accessible for everyone.
6. Leadership and guidance. You can build consensus between services or independent stakeholders. You can identify problems or issues in the team dynamic and rectify them. You can mentor others, planning and adapting to help them gain skills through the most appropriate means. You engage in varying types of feedback choosing the right type at the appropriate time and ensuring the discussion and decision sticks. You can bring people together to form a motivated team and help create the right environment for a team to work in. (Relevant skill level: practitioner)
7. Technical understanding. You have strong knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a digital team.
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