Head Receptionist

3 weeks ago


Shrewsbury, United Kingdom Mercure Shrewsbury Albrighton Hall Hotel & Spa Full time

Hours: 40 hours depending on the needs of the business

An exciting opportunity has arisen for a Head Receptionist to join our team at The Mercure Shrewsbury Albrighton Hall Hotel and Spa, a stunning 18th century manor house with 15 acres of gardens and ornamental lake. The hotel offers 87 modern bedrooms, spa and leisure facilities plus function rooms for up to 400 guests.
- Deal with any guest queries promptly, efficiently and ensure smooth operation of the desk on a daily basis
- Welcoming guests to the hotel, offering knowledge on hotel facilities, local amenities and Mercure products
- Adhering to Mercure brand standards, ensuring personal presentation is immaculate at all times
- Confidently following all check in and check out procedures
- Taking payments for rooms, functions and weddings whilst ensuring all GDPR policies are adhered to
- Cash handling/float counting
- Operation of the switchboard
- Afternoon Tea & Restaurant dinner bookings
- End of shift banking, ensuring all payments balance
- Observing Health, Safety, Hygiene, COSHH, COVID & Fire / First Aid Regulations,
- Knowledge of Opera preferred however not essential as full training will be given
- Managing the weekly and monthly rota's and submitting hours for payroll.
- Ensure all staff are trained to the standards set

Please note - this is an example of the job description.
- Be a dynamic individual.
- Cool under pressure, assertive, able to think on their feet
- Be ready to join a hard working and charismatic team
- Have previous experience running a reception desk
- Have previous experience running a reception team

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person


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