Head Receptionist

We have an exciting opportunity for a Reception Manager to join the team at Hencote.

**Who We Are Looking For**

We are looking for a strong leader who will:

- Experience with Guestline would be preferred
- Experience with ResDiary would be preferred
- Be responsible for the efficient and effective performance of the reception team
- Be the first impression in delivering an outstanding level of customer service to our guests onsite, online and over the phone
- Ensure correct room allocation and upgrades are conducted proficiently for accommodation guests
- Manage the entire restaurant booking process from initial enquiry to greeting guests at the door
- Manage our gift voucher, wine tour and vine adoption online and onsite sales and redemption process
- Ensure guests are welcomed and receive an outstanding level of customer service

**Who We Are**

Hencote is a family-owned, destination Vineyard Estate located outside of Shrewsbury, Shropshire. Since opening in 2018, Hencote has become the most highly decorated English red wine producer at the International Wine Challenge and is looking to establish our restaurant, the View, as one of the West Midlands foremost dining experiences.

**The Estate**

Hencote is a 60-acre Estate comprising our award-winning vineyard and winery, restaurant, luxury holiday home and glamping village of 10 safari lodges.

**The View Restaurant**

The View restaurant is a breath-taking, open plan restaurant with show kitchen, bar, lounge and outdoor dining space overlooking the Hencote Vineyard and surrounding Shrewsbury and Shropshire countryside. With a vibrant, industrial-chic décor, we serve modern, European cuisine with global influences, from an ever-changing, seasonal menu sourced from local and regional produce. Open from breakfast through to dinner on weekends and up to 7 days a week during the summer, the restaurant also provides a popular destination for exclusive weddings, private and corporate events.

The restaurant comprises a total of 130 covers across the interior dining space (65 covers) and the outdoor balcony (65 covers). There is a further capacity of 26 in our bar area and 26 in the lounge.

. _**The Estate is open 7 days per week so shifts will include weekends but not every weekend.**_

**Job Types**: Full-time, Permanent

Pay: From £13.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Employee discount
- On-site parking
- Store discount

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Shrewsbury: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Head Receptionist