Current jobs related to Customer Services Advisor - Cardiff - HM Revenue and Customs

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Maximus Services, LLC Full time

    **Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Maximus Services, LLC Full time

    **Description & Requirements** **This role is to work on the Royal British Legion contract.** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Maximus Services, LLC Full time

    **Description & Requirements** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Service Advisor** Yolk Recruitment is proud to partner with a new revolutionary bank in Cardiff that is reshaping the industry and allowing for great growth opportunities for Customer Service specialists. In this role you will be working alongside a dedicated and passionate small team providing customer-focused service to guide customers on their...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **3 month temporary** **Hybrid working** **£14.02 per hour** **Location - Cardiff** **Key accountabilities** - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of contact for customer wishing to have a new electricity connection, increase the size of their...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, based in south Wales, who are open to working on a fully remote basis from home for this brand-new opportunity to Cardiff. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, based in Wales, who are open to working on a fully remote basis from home for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Support Advisor** Yolk Recruitment are working closely with an insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Advisor to join their team. In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy. **What...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Customer Service Advisor to join our team, based in Cardiff. As our Customer Service Advisor, you will provide a high-quality customer and administration service experience. You will be working on a full-time, permanent basis, working 40 hours per week (5 days in 7 inclusive of weekends) and in return, you will...

  • Customer Service Advisor

    2 months ago

    Cardiff, United Kingdom CV-Library Full time

    Customer Service Advisor Cardiff £13.68p/h 35 hours a week, 5 days out of 7 Temporary contract The ideal candidate for this role should be passionate about providing a world-class service and have a genuine love for resolving complex queries. They should also describe themselves as customer-oriented, putting the needs of the customer first. As a...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Wild Recruitment Agency Full time

    Do you have a passion for customer service and believe you can provide an excellent experience? Are you looking for a new challenge and looking for the next step in your career? Do you have experience dealing with customers over the phone? If you are look no further, we have a great opportunity for you as a Customer Service Advisor working with our large...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Barclays Full time

    **Customer Service Advisor** **Cardiff** **£23,500 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom White Dove Garages Ltd Full time

    **Join Our Team as a Service Advisor!** **Are you passionate about delivering exceptional customer service?** If yes, White Dove Motor Group wants you! We are seeking a **Service Advisor** for our renowned multi-franchise site in Cardiff. You'll be the friendly face our customers see when they come in for servicing and repairs, bridging the gap between...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Wild Recruitment Agency Full time

    Do you have a passion for **Customer Service **and believe you can provide an excellent experience? Are you looking for a new challenge and looking for the next step in your career? If you are look no further, we have a great opportunity for you as a **Customer Service Advisor** working with our large national company based in **Cardiff.** You'll be the...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Cardiff** **35-hour contract - (Monday, Tuesday, Thursday and Friday)** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales...

  • Customer Service Advisor

    3 months ago

    Cardiff, United Kingdom Kier Group Full time

    We're looking for a Customer Service Advisor to join our FM team based in Cardiff. Location: Office based - CardiffContract: Full Time. 40 hours per week. Monday to Friday What will you be responsible for?As a Customer Service Advisor, you'll be working within the Helpdesk team, supporting them in customer service and administration as required.Your day...

  • Customer Services Advisor

    1 month ago

    Cardiff, United Kingdom Care Managers Ltd Full time

    Customer Services Advisor - Admin & Clerical Employment Type: Temporary Hours per Week: 25 Rate: £17.39 per hour (PAYE) We are recruiting on behalf of our client for a Customer Services Advisor - Admin & Clerical to join their team at one of the County Borough Council in Cardiff region. If you have a passion for providing exceptional customer service and...

  • Customer Service Advisor

    5 months ago

    Cardiff, United Kingdom Evans halshaw Vauxhall Full time

    **Customer Service Advisor** **Location: Vauxhall Cardiff** **35-hour contract - (Monday, Tuesday, Thursday and Friday)** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales...

  • Customer Service Advisor

    1 month ago

    Cardiff, United Kingdom CV-Library Full time

    We have a fantastic 24 hour Part Time opportunity for a Customer Service Advisor to join our team at Cardiff Coach Station. This role will be working onsite at Cardiff Coach Station. Shifts will be between 07:00 and 19:00 working every Friday, Saturday and Sunday The Customer Service Advisor role will put you in the centre of the hustle and bustle of a...

Customer Services Advisor

5 months ago

Cardiff, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 308231**Salary**:

- £22,845 - £22,845**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HMRC - Customer Service - Other - Across all Customer Services Business Areas**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 60Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- CardiffAbout the job

**Job summary**:
At HMRC we have a vital purpose. We help people pay their tax and provide financial support to families and individuals. We make sure money is available to fund the UK’s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.

We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.

Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.

This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.

**Job description**:
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.

Your primary role will be handling contact from customers effectively and efficiently across different lines of business.

Your duties will depend on the line of business you join; however, all business areas expect your duties to include:

- speaking to customers on the phone, helping them with their questions or issues
- taking payments by phone, letter and our online services
- creating customer records and keeping them up to date

We work a variety of shifts between 7.45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us.

You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.

The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8pm shifts.

As a flexible employer, we will consider part-time requests (Part time is a minimum of 25 hours per week covering variety of shifts. Pay and annual leave will be pro-rata if we can agree your request), however we do require you to complete your training on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm

You can find out more about what it’s like being a Customer Service Advisor at HMRC on the Civil Service Careers website.

Watch these videos to find out more about Customer Service roles at HMRC:
Our Professions - Customer Service Advisor at HMRC

Our Professions - Customer Services Group at HMRC

Our Customer Service Advisor role - all you need to know

**Person specification**:
**What are we looking for?**

No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and writing up notes as this is mainly a phone-based role.

We are looking for individuals with the drive and passion to make a difference to people’s lives, and need people:

- with great communication skills, both verbal and written in English language (and Welsh where required)
- dedicated to providing a brilliant customer service
- with a can-do attitude and a real passion for supporting people
- with the personal resilience to work in a demanding and rewarding environment
- able to provide information both quickly and clearly
- comfortable handling different types of conversations
- with an ability to do basic maths calculations

**Benefits**:

- As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:
- Excellent training and career progression
- Competitive pensions
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.To help you prepare, below is a rundown of what to expect during the selection process:

- Eligibility form
- Civil Service Customer Service Test
- Application form
- Video interview

After the eligibility form you’ll be asked to do a Civil Service Customer Service Test.

Guidance and details on how to access the test will be given to you before you take it. Please allow yourself plenty of time to complete it, as there will be no technical help or guaranteed assistance after 8 am on the closing date.

Guidance for the test will be available when you are invited to take the