Customer Experience Apprentice

2 months ago

London, United Kingdom London Executive Full time

**Who are we?**

Everything we do is by thinking differently and based upon our values of family, health, contribution, owning it and stepping up. The way we think differently is by looking after our clients, with the best tools in marketing and styling to achieve for our clients the best outcome for their financial future. Our mission is to connect on a deeply personal level with our clients, colleagues, and community so we can create a completely remarkable experience for all, which ultimately leads to our vision of being a £3Million company in 2026.
**Who are we looking for?**

As 'Chief Happiness Officer,' this person has experience of putting clients' happiness at the forefront of everything they do.
They're cool as a cucumber in a crisis but passionate and enthusiastic about client wins and successes.
They're embarrassingly organised and love a completed 'To Do' list
They can read minds and often have done something before anyone's noticed it was needed
They love talking to people and are ninja listeners.
They have a 'muck in, can-do, get-it-done mentality.
They're fun to be around and make great coffee (they're also rather good at popping open a bottle of fizz...)

**What you’ll be doing**:
You’ll be responsible for guiding each property marketing project for both lettings and sales to success and navigating any challenges along the way. As the ‘go to’ person for the project, you’ll work closely with your clients and the delivery team to bring each project to fruition, and ensure every property marketing campaign is the best we’ve ever created.

We'd love to find someone who's had experience in delivering world-class customer service and who not only has a positive ‘can do’ approach, but a ‘will-do’ determination. You'll need to be talented at juggling lots of different tasks and working out the best way to overcome problems as well as being great at working with people.

**Knowledge/Skills**

**Ideally, you will be**:

- People-oriented
- Happy, positive and agreeable
- Learning-based
- Able to build great relationships with your project team and your clients alike
- Ambitious with proven ability to succeed
- super comfortable being on social media

**Ideally, you will have**:

- a track record of delivering exceptional customer service in events management, hospitality, cabin crew or retail
- leadership, negotiation and facilitation skills are a must so that you can motivate, support and lead your project team
- the ability to pull together information, make decisions and make confident recommendations
- the confidence in posting videos of yourself on Social Media on our company accounts

**What you will get from the role**:

- opportunity to be part of a growing team with big goals
- be at the cutting edge of the business and understanding how the business operates
- a role that is varied and challenging - no day is the same
- the excitement of bringing marketing projects to life
- an opportunity to develop your organisational and client relationship skills

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing company with extensive training. We will support you with a competitive salary between £26,000 to £31,000 plus a genuine career progression, and a great working environment in the heart of Marylebone.

If you think you have got everything we are looking for and (some more), we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£31,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Application question(s):

- How long will it take you to commute to our office?
- Why are you interested in the role and why do you think you'd be a great fit?

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 26/08/2023
Reference ID: Customer Experience Assistant
Expected start date: 05/09/2023

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