Operations Assistant

3 days ago


London, United Kingdom United Kingdom for UNHCR Full time

Job description

**JOB PURPOSE**

UK for UNHCR (UK4U), the UN Refugee Agency's national charity partner, is looking for an Operations Assistant to join us in our development. We are a high performing team with big ambitions, which has expanded rapidly during the last two years. This pivotal new role will work closely with the Operations Team to support our continued growth, development, and impact.

Reporting to the Operations Manager, the Operations Assistant supports the implementation and management of the charity’s operational policies, processes and procedures as well as assist with the day-to-day management of the charity’s premises.

The core operational responsibilities for this role are but not limited to HR, Admin, Governance, IT and Facilities. The role of the Operations Assistant is to support the other members of the Operations Team in providing excellent administrative and project support across UK for UNHCR in all these areas. The position also involves working with other teams and acting as a focal point of coordination between Operations and other departments.

If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

**WHO WE ARE AND WHAT WE DO**
- United Kingdom for UNHCR_ is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection and we want those who work with us to share our values and passion for the cause.

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

**ROLE RESPONSIBLITIES**
- Provide support to the Operations Team with the day-today operations of the charity and key projects.
- Support the Operations Manager with the office management.
- Assist in staff recruitment and onboarding.
- Assist in staff training and events.
- Assist in meeting compliance requirements, such as GDPR and Cyber Security.
- Assist in drafting, implementing, and managing polices, processes and procedures.
- Work with wider team to ensure the operational systems are followed and requirements are complied with
- Manage Operational and HR administration e.g. create templates, draft and file documents, keep records.
- Provide ad-hoc support to all staff.

**PERSONAL ATTRIBUTES AND EXPERIENCE**
- Essential Experiences_
- Experience in a similar role (e.g experiences in Operations; providing administrative support or/and HR experiences)
- Experience in using Outlook, Word, Excel, PowerPoint and Adobe Acrobat.
- Experience in managing multiple tasks or projects, competing deadlines, and engaging with several stakeholders.
- Essential Skills/Knowledge_
- Good verbal and written communication skills; able to communicate clearly and confidently to a range of internal and external stakeholders
- Strong research skills
- Strong organisational and prioritisation skills
- Excellent attention to detail
- A positive can-do attitude and willingness to embrace a variety of duties
- Able to use initiative and work flexibly both unsupervised but also able to work as part of a close-knit team.
- Able to demonstrate flexibility, and respond quickly, particularly at times of humanitarian crisis
- Proactive thinking and planning around problem solving
- A flexible team player with service-oriented attitude
- Sound judgment, sensitivity and discretion in handling confidential information
- Desirable Skills/Experience_
- Knowledge of and/or experience in GDPR and Cyber Security
- Experience of, or a passionate interest in refugee or broader charity sector work


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