Customer Experience Associate Eu the Ordinary

2 weeks ago


Nottingham, United Kingdom DECIEM Full time

**WHAT ON EARTH IS DECIEM?**

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us

**WHAT WE’RE LOOKING FOR**

We are looking for a resilient and bubbly "Customer Experience Associate" **to support our Retailers' inquiries with high standards**

Our Customer Experience Associate is a **proactive and motivated** communicator with** attention to detail** and the ability to build strong relationships with other stakeholders.
- This is a Hybrid Role (Nottingham Office & Remote) ❤️
- Full-time position

**WHAT YOU’D BE DOING IN THIS ROLE**
- Be the customer experience champion for EU orders.
- Input Retailers' purchase orders into D365.
- Raise Credit Notes when needed.
- Liaise with delivery providers, and provide order status & tracking information to the clients.
- Investigate complaints and concerns, and work closely with different departments to provide solutions to the clients
- Respond to Retailers' inquiries and create replacement orders as required.
- Building meaningful connections with the other stakeholders and the Retailers.
- Reporting

**SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE**
- Experience in order management, administrative, or sales support roles.
- Experience working in the distribution environment is an asset
- ** Excellent organization skills and demonstrating accuracy and detail orientation are a must**:

- Excellent oral and written communication skills and Proficient word processing skills using MS Office (Word, Excel, Outlook)
- Relevant education OR equivalent work experience in Administrative Studies, Business Administration, or related studies is an asset.

**WHAT YOU’LL BE GAINING BY JOINING OUR TEAM**

There’s a lot of good stuff that comes along with being a DECIEM team member. Here's a few of our favourite perks and benefits, in no particular order
- Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- 6 months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.

**BUILDING GROWTH TO POWER GOOD**

We are a People First company that lives by our core values to

Do the right thing

Create impact

Respect small things

❤️ Care too much

Be the future

These values continue to guide us in all that we do. Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing

**SUSTAINABILITY AND SOCIAL IMPACT**

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

**CREATING A HUMAN WORLD OF BEAUTY**

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Commit to Change, Change will Come".

DECIEM is an equal-opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

**WANT TO JOIN US?**

SP



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