Customer Happiness Associates

2 weeks ago

Nottingham, Nottingham, United Kingdom DECIEM Full time

WHAT ON EARTH IS DECIEM?


Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands & is an industry disruptor with a science-first approach to innovation.

DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency.

He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we're looking for someone who shares this vision and wants to grow with us

WHAT WE'RE LOOKING FOR
We are looking for 2 resilient and bubbly "Customer Happiness Associates" to support clients' inquiries with high standards

  • This is a Hybrid Role ( Nottingham Office & Remote )
  • Fulltime position

WHAT YOU'D BE DOING IN THIS ROLE

  • Maintain uptodate contact records with all relevant data and details including customer, contact reason, product details, and resolution
  • Accurately categorize and disposition customer feedback to ensure data integrity is maintained
  • Fulfil customer expectations in a manner that complies with DECIEM policies, practices, and procedures
  • Work with internal stakeholders such as eCommerce, Retail, Brands, Regulatory and Quality Control to resolve customers' needs
  • Meet quantitative performance metrics as outlined
  • Collaborate with team members in sharing experiences, best practices, and outcomes to enhance overall team knowledge
  • Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
  • Remain up to date with product knowledge, company information, launches, and campaigns
  • Provide great customer journey

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

  • Preferred 1 to 2 years relevant experience in a Contact Centre environment or similar role
  • Excellent time management skills and the ability to prioritize work & ability to effectively manage multiple interactions and adapt to change within a fastpaced work environment
  • Attention to detail, problemsolving skills, excellent written and verbal communication skills
  • Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines

WHAT YOU'LL BE GAINING BY JOINING OUR TEAM
There's a lot of good stuff that comes along with being a DECIEM team member. Here's a few of our favourite perks and benefits, in no particular order

  • Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
  • 6 months of paid time off for new parents (inclusive of all genders).
  • Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
  • Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
  • First dibs on new products.
  • A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD
We are a People first company that lives by our core values to

Do the right thing

Create impact

Respect small things

Care too much

Be the future

These values continue to guide us in all that we do.

Along the way, we've been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global.

We're still blushing

SUSTAINABILITY AND SOCIAL IMPACT
DECIEM's objective is to build growth and do good things while prioritizing people, animals, and the Earth.


Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY


DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate.

Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Commit to Change, Change will Come".

DECIEM is an equal-opportunity employer.

We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.

We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?
SP

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